Team Supervisor - Customer Service

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Shoalhaven City Council is seeking an experienced and enthusiastic Customer Service Team Supervisor to supervise and coordinate the activities of the

Summary about this job

Government - Local

Company: Shoalhaven City Council

Location: Wollongong, Illawarra & South Coast

Work type: Full Time

Salary: $65,928 - $74,170 p.a. plus 9.5% Super

Phone: +61-2-1132-3803

Fax: +61-2-7893-2640

E-mail: n\a

Site:

Detail information about job Team Supervisor - Customer Service. Terms and conditions vacancy

Your New Organisation

Shoalhaven City Council is a dynamic and progressive organisation serving a large and diverse community. The ideal place to combine professional challenge with a relaxed coastal lifestyle, encompassing the sea-side villages of Huskisson, Vincentia and Ulladulla, the Shoalhaven is located 2 hours South of Sydney and 1 hour South of Wollongong.

Overview

Shoalhaven City Council is seeking an experienced and enthusiastic Customer Service Team Supervisor to supervise and coordinate the activities of the Counter Services to ensure that a high level of customer service is provided.

Your New Role

Reporting directly to the Unit Manager – Customer Service, the focus of this position is to:

  • Supervise and coordinate the activities of the Counter Services to ensure a high level of customer service
  • Lead and develop the customer service team and measure and monitor ongoing customer service performance and identify improvements
  • Oversee the day-to-day operational tasks including but not limited to:
    • The processing of payments and related reconciliations
    • Staff training and development
    • Promotion of Council’s self-service facilities
    • Communication and consultation with other areas of Council

About You

In order to be successful in the position, you will be/ possess:

  • Certificate IV in a related field or equivalent experience in a customer service role.
  • Experience in leading a team within a customer service function including the day to day supervision and development of staff.
  • Previous Local Government experience in a customer focused role is desirable.

How to Apply

You are not required to address all selection criteria outlined in the Job Description. You will be required to upload a brief cover letter (no more than 2 pages) and a resume.

You will also be required to respond to position related questions and questions regarding general information about you.

The position related questions you will be required to address are:

  • Outline your experience in leading a team within a customer service environment, including the day to day supervision and development of staff.
  • Describe your understanding and/or experience of the Development Application process, within a Local Government environment.
  • What do you believe to be the three most important aspects of delivering effective customer service and how do you incorporate that in your workplace?

Contact: Karla Raison (02) 4429 3338

Applications Close: Sunday, 22 July 2018

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