Manager, Complaints Resolution and Investigation
Liaise with the Commissioner in identifying systemic issues in health and community services and to develop and implement strategies aimed at resolvin
Summary about this job
Government - State
Company: S.A. Health
Location: Adelaide
Work type: Full Time
Salary: n\a
Phone: +61-3-6118-3637
Fax: +61-8-2673-2612
E-mail: n\a
Site: n\a
Detail information about job Manager, Complaints Resolution and Investigation. Terms and conditions vacancy
- Department for Health and Wellbeing, Health and Community Services Complaints Commissioner (HCSCC)
- Salary: $110,505-$114,813 - ASO8 - Full Time / Ongoing Appointment
The Manager, Complaints Resolution and Investigation is accountable to the HCSC Commissioner for leading a multidisciplinary team that provides an impartial and effective complaint resolution service to consumers, carers and service providers. The position requires the incumbent to liaise with the Commissioner in identifying systemic issues in health and community services and to develop and implement strategies aimed at resolving these issues. The Manager, Complaints Resolution and Investigation will be responsible in managing and leading complex and multifaceted investigations; managing Ombudsman reviews of specific complaints; analysing trends arising from complaints; and be proficient at using the Resolve case management system. The role will require the incumbent to support and deputise for the Commissioner.
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role. Appointment will be subject to a satisfactory Criminal History Check. Aboriginal and Torres Strait Islander applicants are encouraged to apply. Job ref: 665637
665637 - Manager Complaints Resolution and Investigation - Job Pack.pdf