Manager, Complaints Resolution and Investigation

All vacancies of AustraliaGovernment & DefenceManager, Complaints Resolution and Investigation

Liaise with the Commissioner in identifying systemic issues in health and community services and to develop and implement strategies aimed at resolvin

Summary about this job

Government - State

Company: S.A. Health

Location: Adelaide

Work type: Full Time

Salary: n\a

Phone: +61-3-6118-3637

Fax: +61-8-2673-2612

E-mail: n\a

Site:

Detail information about job Manager, Complaints Resolution and Investigation. Terms and conditions vacancy

  • Department for Health and Wellbeing, Health and Community Services Complaints Commissioner (HCSCC)
  • Salary: $110,505-$114,813 - ASO8 - Full Time / Ongoing Appointment

The Manager, Complaints Resolution and Investigation is accountable to the HCSC Commissioner for leading a multidisciplinary team that provides an impartial and effective complaint resolution service to consumers, carers and service providers. The position requires the incumbent to liaise with the Commissioner in identifying systemic issues in health and community services and to develop and implement strategies aimed at resolving these issues. The Manager, Complaints Resolution and Investigation will be responsible in managing and leading complex and multifaceted investigations; managing Ombudsman reviews of specific complaints; analysing trends arising from complaints; and be proficient at using the Resolve case management system. The role will require the incumbent to support and deputise for the Commissioner.

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role. Appointment will be subject to a satisfactory Criminal History Check. Aboriginal and Torres Strait Islander applicants are encouraged to apply. Job ref: 665637

 665637 - Manager Complaints Resolution and Investigation - Job Pack.pdf

Responds for Manager, Complaints Resolution and Investigation on FaceBook

Read all comments for Manager, Complaints Resolution and Investigation. Leave a respond Manager, Complaints Resolution and Investigation in social networks. Manager, Complaints Resolution and Investigation on Facebook, LinkedIn and Google+