Recommendation Officers (APS5 level equivalent)

Summary about this job

Detail information about job Recommendation Officers (APS5 level equivalent). Terms and conditions vacancy

• 12-24 Month Federal Government Contract
• Interviewing and starting immediately
• Be part of FuturePeople's reward and recognition programme

We have an excellent opportunity to join a leading Federal Government Agency responsible for the development of service delivery policy and providiing access to social, health and other payments and service on a 12 month contract, based in Greenway, Canberra!
 
We are looking for an 15 Recommendation Officers(APS5) to work across the redress Recommendation Team, in the Institutional Redress Branch, which facilitates the recommendation process for the National Redress Scheme for Survivors of Institutional Child Sexual Abuse (the Scheme).
 
Key duties/tasks:
 
Recommendation Officers (RO5) will:

• demonstrate empathy and understanding of the impact trauma can have on survivors.
• communicate sensitively and effectively with survivors, and or their representative, in telephone and written communications, including communicating decisions.
• have a good understanding of diversity, disability and disadvantage.
• apply Scheme guidelines to information provided in applications and supporting documentation.
• compile and draft Recommendation Reports.
• generate official letters.
• process applications, including data entry and reporting.
• compile notifications to institutions.
• work in close partnership with stakeholders to support the delivery of quality programmes and services
• undertake research, analysis, integration and evaluation of technical information.
• manage relationships and negotiate with survivors, or their representatives, in more complex matters, resolve escalated issues and refer these to appropriate service channels when necessary.
• use the department’s community reach and access to deliver integrated and connected services that meet survivor needs.
• maximise survivor and government outcomes.
• make a difference by providing consistent, tailored and connected information to survivors
• work in a multidisciplinary environment and work collaboratively with communications and wellbeing staff to achieve best results for survivors.

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Required Skills
 
Ability to:

• communicate sensitively and effectively in a trauma informed way.
• maintain a well-developed understanding of relevant legislation and policy frameworks.
• research and make sound decisions using appropriate judgement.
• perform objective and systematic research and analysis to obtain accurate conclusions based on evidence.
• apply sound analytical skills.
• use strong verbal and written communication skills.
• identify problems or issues and resolve or establish treatments to mitigate.
• highly developed organisational skills and capacity to manage competing demands and to meet deadlines.
• apply accuracy and attention to detail in all tasks.
• understand and make connections with community, government and other services.
• build relationships and engage with diverse groups of people.
• collaborate with other staff in immediate work area and other areas of the department.
• support and train others.
• liaise with internal and external stakeholders on policy, project or operational issues.
• respond to stakeholder needs and expectations.
• develop and maintain internal and external relationships.
• support internal and external networks.
• identify, respond to and escalate incidents of aggression and/or survivor interactions

 
 
Applicants must be Australian Citizens or Permanent Residents with a 5 year footprint of living within Australia.  This is an exciting opportunity - Apply Now!