Manager Enquiries and Conciliation, Clerk Grade 9/10, Anti-Discrimination Board

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Manager Enquiries and Conciliation• Lead and manage the direction of the team during exciting period of change!

Summary about this job

Government - State

Company: Department of Justice NSW

Location: Sydney

Work type: Full Time

Salary: $108,044 - $119,061 pa

Phone: +61-3-6741-7069

Fax: +61-7-1263-6130

E-mail: n\a

Site:

Detail information about job Manager Enquiries and Conciliation, Clerk Grade 9/10, Anti-Discrimination Board. Terms and conditions vacancy

Manager Enquiries and Conciliation


? Lead and manage the direction of the team during exciting period of change!
? Ongoing Full-Time
? Location: Parramatta
? Clerk Grade 9/10, Salary ($108,044? $119,061), plus employer?s contribution to superannuation and annual leave loading 


About us


The Department of Justice delivers legal, court and supervision services to the people of NSW by managing courts and justice services, implementing programs to reduce crime and re offending, managing custodial and community-based correctional services, protecting rights and community standards and advising on law reform and legal matters.


The Anti-Discrimination Board of NSW (the Board) fulfils a vital role for the community by promoting anti-discrimination, equal opportunity principles and policies throughout NSW.


About the role


The Manager is responsible for managing the enquiries made to the Anti-Discrimination Board (ADB) and for ensuring that complaints are managed in the most streamlined and efficient way through the development of appropriate policies and procedures for efficient complaint handling.


Together with the other members of the Board's Management Team you will be responsible for


? Developing strategic plans and manage all the services and functions of the ADB  ensuring  Officers of this Branch, including regional offices  are able to deal with enquiries from the community
? Identify, assess and conciliate complaints impartially and be able to work within the specific legislative framework.


Essential Requirements


? Relevant qualifications or high-level relevant experience in a field or fields related directly to the core work of the role and the Anti- Discrimination Board.
? Thorough knowledge of NSW anti-discrimination law and case law. A working knowledge of interstate and federal anti-discrimination and related law eg industrial relations law and case law.
? Superior knowledge and expertise in complaints management and in alternate dispute resolution.


About you


The role would suit people currently working as managers and people with legal qualifications or experience. The ideal candidate would possess the following skills and attributes;


? A dynamic leader who would be able to lead their team to the next level during exciting period of reform.
? Active contributor to all senior management strategic planning decisions - whether related to internal infrastructure or external service delivery.
? Highly developed lateral thinking and problem-solving skills
? Good listening skills, focusing on the main points and an ability to effectively articulate and summarise the information you have received
? Excellent time management and administrative skills with the ability to assess, prioritise and complete set tasks on time 


Click here to download the role description. 


Applying for the role


The role would suit people currently working as managers and people with legal qualifications or experience It is great opportunity to come into a position during an exciting period of reform for the organisation.


To apply for this role you need to submit an application online via www.iworkfor.nsw.gov.au


When applying you will need to:


Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as specified in the role description.


Contact: Elizabeth Wing, Senior Manager - Operations, Anti-Discrimination Board of NSW (02) 9268 5545


Closing date:  Sunday 29 July 2018 (11:59 pm)


A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 12 months. 


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