Deputy General Manager - Residential

Summary about this job

Detail information about job Deputy General Manager - Residential. Terms and conditions vacancy

• Bring your energy to this security focussed leadership opportunity
• Leverage off your experience in contract environments
• Maintain, improve and deliver excellence in security operations

Serco is an extraordinary company, making a positive difference to people’s lives every day. We are part of a team of over 50,000 people delivering essential services on behalf of governments and organisations around the world.

If you are inspired to make a positive difference, find out more about us at www.serco.com/aspac 

 Deputy General Manager – Security

• Bring your energy to this security focussed leadership opportunity
• Leverage off your experience in contract environments
• Maintain, improve and deliver excellence in security operations

About You

You are an energetic leader, with a security minded disposition which allows you to analyse and assess risk and implement appropriate corrective action. You thrive on being able to lead and manage the operations of a Security team to deliver high standards of security results. Your background in a similar contract environment or federal department gives you an in-depth understanding of what needs to occurs to ensure the centre operates smoothly and securely.

About the Role

Reporting to the General Manager, the role of the Deputy General Manager Security is to lead and manage the operations of the Security team to deliver high standards of dynamic, static and procedural security outcomes. The Deputy General Manager Security will also ensure that centre security processes are adhered to at all times through audit processes and managerial inspections.

This role is responsible for the leadership, development and engagement of the Security Team and site based ERT staff members.

To be successful in this role, you will have:

• Certificate IV in Security Operations and / or Risk Management
• Maintain mandatory operator qualifications such as Australian Federal Police clearance, Working with Children Check, First Aid and CPR Certificate
• Advanced verbal and written communication and interpersonal skills with an ability to interact at all levels
• Excellent leadership skills with the ability to build mutually beneficial relationships with all stakeholders, particularly with diverse teams in challenging environments 
• High level of resilience and the ability to remain level-headed and objective in high stress situations
• Strong personal integrity and personal values consistent with Serco’s values
• Innovative and uses initiative when problem solving
• Proven experience in Conflict, Incident management and resolution
• Posses strong and robust mediation and de-escalation skills 
• Risk management - Ensure appropriate measures are undertaken through the initiation of controls to eliminate or reduce the level of risk within their area of control.
• Demonstrates sound computer literacy and use technology specific to the environment, such as Serco Care Manager
• Demonstrates sound knowledge of security equipment and software systems

Desirable

• Degree in Management and Leadership
• Degree in Security Studies / Criminology
• Master of Business Administration

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment as an essential selection component for this role.

About Us

At Serco, you’ll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world's best practice, insights and technology across six key sectors: Citizen Services, Defence, Health, Immigration, Justice and Transport. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day.

We are trusted to ensure the safety and wellbeing of people in our care across Australia’s network of immigration centres. Our team provides fully integrated services across facilities management, accommodation, catering, welfare, engagement, security, transport, and escorting. We are committed to treating people in our care with dignity and respect in a safe and secure environment. To learn more please visit www.serco.com/aspac.

Join Us

If you are inspired to make a positive difference and would like to be considered for this opportunity, please submit your cover letter and resume by clicking the 'Apply Now' button.

Serco values of Trust, Care, Innovation and Pride underpin everything we do.  We are curious, creative and collaborative. Our people help in ways that matter.

We are committed to diversity and we encourage people from different backgrounds including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse and people with disabilities to apply.