Digital Services Lead

Summary about this job

Detail information about job Digital Services Lead. Terms and conditions vacancy

• High performing, dynamic and collaborative team
• Full time ongoing role in our 5 star Melbourne CBD Offices
• Protecting the public – what a great reason to come to work

The Australian Health Practitioner Regulation Agency (AHPRA) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. The purpose of health practitioner regulation is to protect the public by ensuring that only health practitioners who have the skills, qualifications and knowledge to provide safe care are registered.

The Digital Services Lead guides and leads the provision and support of the digital platform, digital marketing automation and enabling content delivery on a variety of platforms, channels, and related services for their internal clients. This position is also responsible for the development and delivery of digital content management training to team members, clients and other support teams.

The successful person will support AHPRA’s transition to a continuous improvement culture informed by data and research, where our goal is to enhance our users’ experiences by improving the efficiency and quality of our digital channels and online customer service experiences, and the adoption and operationalising of new services into the team’s portfolio of digital platforms

 In this role you will:

• Contribute to building a brand based on high performance, customer service and continuous improvement
• Undertake and provide mentorship and support to team members in a variety of tasks around publishing digital content
• Creation of digital assets (images, video, publications, EDMs) via a variety of software tools. Examples of standard software in the team includes: Adobe Creative Cloud suite (with a focus on Photoshop, Illustrator and Indesign), Livecycle, Microsoft Office suite and Campaign Monitor
• Maintain and monitor the performance of digital marketing and marketing automation platforms
• Contribute to the development and maintenance of an appropriate documented suite of relevant policies, processes and procedures

As the ideal candidate, you will demonstrate the following:

• Relevant tertiary qualification and/or equivalent level of experience across required areas of expertise
• Demonstrable base of expertise across the required discipline(s) including: understanding of relevant business operational areas including HR/Finance, corporate functions, regulatory operations and board services
• Experience of working in a regulatory or compliance-focused environment preferably in a team leadership capacity
• Exemplary communication skills with the ability to provide specialist advice in language to suit the stakeholder
• Ability to work autonomously as well as part of a team

 What we offer:

• A friendly and supportive working culture with an active social club
• Great work/life balance with generous provisions for personal leave, annual leave loading, and the ability to purchase additional annual leave
• Sophisticated open plan workspaces in a 5 star rated building
• Attractive base salary of $85,011 per annum

To apply:

• Click ‘Apply for this job’ to submit your application and view the position description
• Please submit your application from a confidential email address where you are prepared to receive all emails regarding the position
• Your application must include a resume and maximum two page response to at least two of the Personal Attributes under key requirements which are stated in the position description
• Applications must be submitted by 4:00pm on 25 July 2018
• For further information or enquiries please contact Gareth Meade on 03 8708 9506 or email [email protected]
• As part of your application, all applicants external to AHPRA must provide evidence of their right to work in Australia and submit to a Criminal History Check

With respect, no agencies please.

 E10094 Digital Services Lead L5 JUL18.pdf