Client Service Officer - Western Sydney

All vacancies of AustraliaGovernment & DefenceClient Service Officer - Western Sydney

Client Service Officer - Western Sydney - Parramatta, Blacktown, Mt Druitt and Penrith - must be willing to work at all - Starts ASAP - End

Summary about this job

Government - State

Company: Hallis

Location: Sydney

Work type: Contract/Temp

Salary: n\a

Phone: +61-2-1635-5996

Fax: +61-8-5929-9247

E-mail: n\a

Site:

Detail information about job Client Service Officer - Western Sydney. Terms and conditions vacancy

  • Do you have experience working with people in trauma?
  • Do you have a drivers license?
  • If you enjoy helping those in need, then apply now!
Client Service Officer - Western Sydney
  • Parramatta, Blacktown, Mt Druitt and Penrith - must be willing to work at all
  • Starts ASAP
  • End of contract: 28/9/2018 with opportunity to extend
  • Pays $31 per hour plus super
  • State Government - Social Services
  • Client and Portfolio management.
  • Dynamic and changeable – No two days the same.
  • 9am - 5pm / Mon – Fri.
 
The Opportunity:
You would become the first point of contact for a portfolio of our clients within our State Government Social Welfare team. Your new role would see you working either based within our inner Sydney Offices or work also within the field directly with our clients.
When working as a CSO in the field your day would involve you managing a portfolio of tenants and would see you visiting these tenants in their homes to perform activities such as; general inspections and arranging property maintenance, providing rent arrears counselling, ensuring client well being and safety.
When not in the field, your role as a Client Service Officer would be to work to assess applicants for governmental assistance and to provide both new and existing clients with a range of information about the services your department can offer along with connecting them with the services of other organisations and government departments.
A dynamic and highly changeable role, when you are aren't assisting your clients directly you will gain the opportunity to work on a number of other administrative and account management activities. These include, assisting your clients with lodging accommodation applications, performing rent arrears applications and follow up calls; assisting in the delivery of key client welfare case plans and objectives and general client assistance calls.

Who does this role suit?
This is a very demanding, high volume role which is equally as rewarding. This opportunity allows you to directly affect and better the lives of the most vulnerable members of our society. It is for people who provide excellent customer service, who can empathise with their client and who loves a busy and changeable day.
Key accountabilities

• Responds to phone enquiries from Housing NSW clients and members of the public and provides accurate and appropriate information about Housing NSW products and services, as well as those offered by key stakeholders, to enhance client awareness of services and products which meet their immediate and complex needs.
• Makes an assessment based on the information provided to determine eligibility for Housing NSW products and services.
• Initiates, coordinates and priorities actions in response to calls from clients, members of the public and other relevant stakeholders.
• Undertakes outbound calls to clients to facilitate the completion of specialised and ad-hoc projects including client wellbeing checks such as the Keep In Touch project.
• Undertakes service quality checks and follow-up on referrals, applications and tenancy/housing related issues.
• Maintains call records, system entries and client/service databases in line with record management guidelines to ensure that information is accurate and up to date.
• Provides administrative support including correspondence processing and reporting to facilitate the completion of the contact centre’s endorsed work.
• Work directly with clients and their advocates to provide advice and assistance on housing options based on assessment of eligibility and client need and in keeping with relevant legislation, policies and procedures.
• Work collaboratively with internal specialists and external service providers and make referrals where additional support requirements are identified to better meet client needs.
Manage client information to ensure confidentiality, accuracy and integrity.

Key challenges

• Client service officers work extensively and directly with clients with complex support needs in their home and in the field.
• Planning and prioritizing workloads to meet deadlines in a demanding work place.
• Managing conflicts and expectations of clients and their advocates in a human services environment.
• Systems used in role: Excel, outlook, WORD, TRIM
To be successful in this role you must have:
  • A current driver's licence. (Essential.)
  • The ability to work between any of the above mentioned sites if required.
  • Experience working with the disadvantaged.
  • Excellent communication skills.
  • Strong administration skills.
  • Experience working with clients who are frustrated or experiencing trauma.
Looking at a career change?
If you are coming from a different industry and are looking to get into the social welfare sector; such as Insurance, Collections, Social Welfare or the NGO space we want to hear from you! - please just make sure that you are able to walk us through how you have assisted a client/s who have been experiencing trauma.
If you are seeking a challenging and rewarding role then get in touch now! - I am recruiting for this role now.
Mardi Steven 
 
[email protected]

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