Technology Officers
Provide on-site and remote level 2 technical support, incident management and request fulfilment in one or more technology domains
Summary about this job
Government - State
Company: Department of Health - Queensland
Location: Brisbane
Work type: Full Time
Salary: $62,273-69,601 per annum + super
Phone: +61-7-8048-2198
Fax: +61-7-4513-1479
E-mail: n\a
Site: n\a
Detail information about job Technology Officers. Terms and conditions vacancy
The role:
Reporting to the Principal Technology Officer for the Northern Digital Partnership Team, you will provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed service levels are maintained.
Your Key Responsibilities:
- Work within procedures for the maintenance and support of one or more technical domains – refer Appendix 1 in the Role Description.
- Provide excellent customer service by applying effective organisational and communication skills.
- Assist in meeting enterprise service levels by applying eHealth incident management processes.
About Customer Services Branch - eHealth Queensland:
The Customer Services Branch is accountable for customer service excellence delivered on behalf of eHealth Queensland to its customers including the 16 Hospital and Health Services and the Department of Health – representing more than 70,000 employees.
The Customer Services Branch provides level 1 to 3 support across a highly diverse and complex range of ICT services throughout the entire state of Queensland. The branch is also responsible for ensuring effective end-to-end service management processes, governance and frameworks are embedded, as well as the customer relationship management function for the organisation.
The Customer Services Branch is passionate about creating positive customer experiences through the delivery of digital healthcare services. It works with its customers to simplify their complex business needs and provide simple, elegant solutions. The Customer Service Branch operates as one team - the frontline in understanding, delivering and servicing the digital needs of the state-wide Queensland Health ecosystem.
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
Are you right for this role?
To be successful in this role you will show technical knowledge and/or experience in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains. You will also have strong interpersonal skills and personal qualities that facilitate the development of good working relationships and enhance the provision of quality client service in a team environment.
Benefits of working with eHealth Queensland:
By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development
To apply for this exciting opportunity, submit your resume and a one-page cover letter online today