Manager - Clerk Grade 11/12 - Client Service Unit - Central Sydney - Ongoing

Summary about this job

Detail information about job Manager - Clerk Grade 11/12 - Client Service Unit - Central Sydney - Ongoing. Terms and conditions vacancy

ABOUT LEGAL AID NSW

 
Legal Aid NSW is the largest legal aid agency in Australia, comprising of a Central Sydney office and 23 regional offices in metropolitan and regional centres across NSW and a number of specialist services and advice clinics. Working at Legal Aid NSW provides the opportunity to support people with disabilities, people from culturally and linguistically diverse backgrounds, women and children, Indigenous people and people with mental illness who may experience difficulties when enforcing and defending their rights.

ABOUT THE ROLE

Legal Aid NSW is embarking on a new Strategic Plan for 2018-2023 that contains an ambitious client service change program. The Manager Client Service will support the Director Client Service in the delivery of the client service program. The position is responsible for directly leading a range of projects as well as sharing the program management of the entire suite of client service projects.

ABOUT YOU

You will be a collaborative and positive leader who is focused on improving the experience and outcomes of customers.

You will have direct experience in engaging with customers to seek their feedback and input into service design.  You will use your experience and interest in the customer experience, innovation, data and digital technology to lead projects that will genuinely change the way our clients find and use our services. You will lead a small team and be part of a high performing and flexible unit charged with this ambitious work.

HOW TO APPLY

Applications MUST be submitted online through www.iworkfor.nsw.gov.au to be considered. No late applications will be accepted.

Applicants should read the Role Description and consider the Focus Capabilities and Key Accountabilities when preparing their resume and cover letter.

Applicants are requested to attach:

• current resume / curriculum vitae (CV) (maximum 5 pages)

• cover letter (maximum 2 pages) responding to the following two questions:

1. Give an example of a customer-focused design initiative you have led. What was the problem you were trying to solve? How did you measure success?

2. In relation to the above example, how did you harness the customer perspective in the design process? And how did you overcome any barriers to incorporating the customer perspective?

The selection process will include a range of comparative assessment techniques to assist in determining capability and suitability for the role.

This recruitment will be used to fill any current vacancies and may be used to create a Talent Pool for similar future vacancies that may arise over the next 12 months.

OUR COMMITMENT TO DIVERSITY AND INCLUSION

Legal Aid NSW welcomes applicants from diverse backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, the LGBTI community, culturally diverse people and other diverse communities.

Legal Aid NSW provides dignified access to accommodate the diverse needs of our community. We acknowledge and support the access needs of people with visible and invisible disabilities, as such all of our offices are accessible. 

If you require a reasonable adjustment in order to participate in the recruitment process, or you are looking for general information about our reasonable adjustment process, please contact our team via email, and advise your preferred method of communication: [email protected].

FURTHER INFORMATION

• 1x Ongoing Opportunity at Central Sydney (35HPW)
• Enquiries: Jane Cipants on (02) 9219 5859
• Applying for a Role
• Working at Legal Aid NSW

• Package up to $160K 

• Jobs Board Ref No. 00006BOS
• Closing Date: Friday, 27 July 2018 [11:59pm]