Manager Insights and Innovation
We are seeking an experienced permanent full time Manager Insights and Innovations to join the Insights and Innovations Group.
Summary about this job
Government - Local
Company: Gladstone Regional Council
Location: Rockhampton & Capricorn Coast
Work type: Full Time
Salary: n\a
Phone: +61-7-2308-9090
Fax: +61-8-4260-2282
E-mail: n\a
Site: n\a
Detail information about job Manager Insights and Innovation. Terms and conditions vacancy
Manager Insights and Innovations - 11188
TRP $134,400
The Gladstone Region is a dynamic Central Queensland coastal region that provides an enviable lifestyle and economic stability for more than 63,000 residents. Gladstone Regional Council delivers essential services to the community and promotes sustainable growth of the region, with a strong focus on creating a safe, inclusive and efficient workforce and providing opportunity for personal growth and career development for its 650-plus employees.
Position Summary
We are seeking an experienced permanent full time Manager Insights and Innovations to join the Insights and Innovations Group, based in Gladstone/Calliope.
The purpose of this position is to identify, design, develop and successfully implement customer experience optimising technology within Council to optimise our effective use of customer and communication capabilities and data. This position is a key leadership role supporting Council in improving and developing customer service quality, innovations and improvements.
About you
- Bachelor’s Degree in a relevant discipline and/or significant experience in complex customer experience environments.
- Demonstrated ability to lead innovation and change.
- Proficient keyboard skills and experience using Microsoft Office Suite and corporate business systems.
- Proven track record in the pursuit of quality services including setting and meeting of high standards and a strong customer focus.
- Demonstrated ability to develop and maintain positive working relationships and work collaboratively with executive, management, and employees from other business units at both strategic and operational levels.
Applicants are required to answer the job specific screening questions and provide a resume, as this forms part of the application process. For further information about the role, please refer to the position description.
In reward for your hard work
You will have the opportunity to grow your career within a progressive local government organisation, working within a high performing team that values your contribution. You will be rewarded with a competitive salary including generous superannuation and a flexible roster that supports a generous work-life balance. We also offer free physiotherapy and discounted health cover and fitness memberships.
Please be advised that the preferred candidate for this position, as a condition of employment, will be required to;
- Complete a criminal history check.
- Attend and participate in a skills assessment to further evaluate suitability for the position.
Applications Close: 8am, Monday 16th July 2018