Business Analyst (Strategy)

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We have an exciting opportunity for a Business Analyst (Strategy) to be a part of Future Direction Growth & Performance Division within Sydney Trains

Summary about this job

Government - State

Company: Transport for NSW

Location: Sydney

Work type: Full Time

Salary: RC Grade 5 ($100,531 - $115,960)

Phone: +61-8-9851-2176

Fax: +61-3-9896-7980

E-mail: n\a

Site:

Detail information about job Business Analyst (Strategy). Terms and conditions vacancy

  • Permanent Full Time Opportunity
  • Burwood – Close to public transport and amenities
  • RC Grade 5 ($100,531 - $115,960), super & annual leave loading
  • Permanent Full Time Opportunity
  • Burwood – Close to public transport and amenities
  • RC Grade 5 ($100,531 - $115,960), super & annual leave loading
     
The opportunity
We have an exciting opportunity for a Business Analyst (Strategy) to be a part of our Future Direction Growth & Performance Division within Sydney Trains. This position plays a pivotal role in analysing the organisation’s business intentions, services, processes and information needs to support effective business strategy and identification of changes that lead to business performance improvements and the achievement of desired customer experience outcomes.  The role will also support management of the Customer Experience Management Program (CXMP) across the organisation. 
 
Reporting to the Customer Strategy Lead, your key responsibilities are but not limited to;
  • Assist with development of appropriate KPIs and strategies to ensure business objectives are met
  • Undertake qualitative and quantitative research and benchmarking to identify trends and assist with determining business priorities and requirements
  • Review and analyse performance trends and contribute to development of appropriate actions and improvement plans
  • Communicate key insights and findings and provide accurate advice and solutions to assist with specifying business requirements for customer experience improvements
  • Contribute to administering and promoting the Customer Experience program to enable operational efficiency and delivery of business objectives
We are looking for a proactive Business Analyst (Strategy) who has demonstrated experience in business planning, strategy development and extensive working experience in qualitative and quantitative analysis, research and benchmarking to identify trends and assist with determining business priorities and requirements. You will be savvy in providing performance trends and contribute to development of appropriate actions and improvement plans.
For more information on this position, view the role description here.
 
Benefits
Sydney Trains offers its employees challenging and rewarding work with opportunities for career progression, learning and development and work-life balance. Other benefits include:
 
  • Flexible work practices
     
Join Sydney Trains for the opportunity to shape the future and make a genuine difference for the people of NSW by providing a world class rail system.
 
Our commitment to Diversity  
TfNSW are committed to building a diverse and inclusive culture across the Transport cluster, planning for and promoting diversity. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTI, people with disabilities, women and other diversity groups. TfNSW recognises the benefits that such an approach brings for our staff and customers in delivering the future of NSW.
 
Essential requirements
  • Demonstrated analysis experience in business planning, strategy development or a similar discipline.
     
Please note: successful candidate will need to undertake background checks and criminal record checks.
 
How to apply
To apply for this position, please submit a resume and brief covering letter (no longer than two pages) which addresses a) the reason for your interest in this role, and b) how your skills and experience suit the role.
 
For more information on how to apply for a role in the NSW Public Sector please click here or for more information on Sydney Trains please click on link provided.
 
For any enquiries, please contact Guida Monteiro on 02 8574 3546 and quote 00006BGR
 
Applications close: 11:59pm Sunday 29^th July 2018
 
For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. For most Temporary jobs, you need a visa that gives you permission to work in Australia. To be considered for these roles you must be 18 years of age. Applicants will need to complete merit based selection activities and will be subject to satisfactory medical, drug & alcohol and criminal record checks as part of the selection process. Please note that an eligibility list may be created for this position, and position(s) of the same classification that subsequently become vacant may be filled using this eligibility list (where the vacancy is within 60 minutes travelling time). Transport for NSW is an equal opportunity employer. Women and people with a disability are encouraged to apply.
 
 

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