Product Designer

All vacancies of AustraliaGovernment & DefenceProduct Designer

Great opportunity to become part of our Product and Digital team at Service NSW, working with social and friendly teams in an agile environment.

Summary about this job

Government - State

Company: ServiceNSW

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-7-8574-8593

Fax: +61-7-6205-5674

E-mail: n\a

Site:

Detail information about job Product Designer. Terms and conditions vacancy

Great opportunity to become part of our Product and Digital team at Service NSW, where you will work with social and friendly teams while taking advantage of excellent learning and upskilling opportunities. You will develop and deliver high-quality, reliable, reusable and maintainable code for our customer focused products in an agile environment, as you improve services provided to the citizens of NSW.

About Service NSW
Established in 2013, at Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering a positive customer service experience! The Service NSW team is committed to making a difference. Our work is continually calibrated against core values of passion, teamwork and accountability to ensure focus is always on the customer.


Primary Purpose of the Role
The Product Designer supports all aspects of product design to deliver user-centred product applications, software and solutions which support Service NSW to deliver customer value. Working in a lean, agile, and client focused environment, the Product Designer will lead and support across the design process, and collaborate with key internal and external stakeholders to ensure product designs supports an excellent end-to-end customer experience.


Key accountabilities and responsibilities include:

  • Support end to end product design through discovery, framing, and iterative development and delivery
  • Undertake research to understand user experience and test solutions for continuous design optimisation
  • Review, interpret and respond to detailed business specifications to ensure alignment between customer expectations and product capability
  • Collaborate across Service NSW, with partner agencies, and with customers to understand business requirements, and work closely with team members to design solutions
  • Contribute to development of product design artefacts including customer journey maps, services design blueprints and solution prototypes

Essential Requirements:
  • Broad experience in UX design and delivery of complex product solutions for customer service delivery environments
  • Wide experience with data visualisation, branding, visual identity and testing designs with users
  • Proficiency in Creative Suite, Sketch or equivalent
  • Proficiency in HTML / CSS / JS
  • Experience managing projects, product design and / or software development within an Agile / DevOps environment will be an advantage

To learn more about this opportunity please view the Position Description


Remuneration
SNSW Grade 7/8- The package includes base salary range of $88,450 - $104,281, plus employer's contribution to superannuation and annual leave loading.


How to apply:
To apply for this role you need to submit an application through the NSW Government job site http://iworkfor.nsw.gov.au


When applying you MUST:
Provide a cover letter and resume that details your experience and how you meet the capabilities of the role.

Please note that your employment at Service NSW is subject to a satisfactory national criminal record check.

Applications close on: Friday 27th July, 2018 [11:59 p.m.] 

For a confidential discussion about this role, or the Service NSW recruitment process, please contact Lauren Johnson Resourcing Advisor, Service NSW, by email at: [email protected]

For any questions related to technical difficulties associated with lodging an expression of interest, please contact the support line on 1800 562 679 or email  [email protected] between 8:30am - 5:00pm, Monday to Friday.


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