Client Engagement Officers x 25 - Federal Government Client

All vacancies of AustraliaGovernment & DefenceClient Engagement Officers x 25 - Federal Government Client

Multiple positions available for this excellent, foot in the door government opportunity

Summary about this job

Government - Federal

Company: FuturePeople

Location: Newcastle, Maitland & Hunter

Work type: Full Time

Salary: $31.13 per hour + Super

Phone: +61-7-4432-3757

Fax: +61-3-1053-3167

E-mail: n\a

Site:

Detail information about job Client Engagement Officers x 25 - Federal Government Client. Terms and conditions vacancy

  • Newcastle CBD Location
  • Join FuturePeople's Reward & Recognition Programme
  • 12 Month Federal Government Contract
We are looking for a multiple Client Engagement Officers to join our Government Client based in Newcastle.  This is an excellent opportunity to grow and develop your customer service and engagement skills whilst gaining a foot in the door with a Government Organisation.  
 
Job Description
The Client Engagement Group is focused on making it as easy as possible for people to understand and meet their taxation and superannuation obligations. They do this by providing both advice and guidance, using data and intelligence to identify and deal with non-compliance and implement strategies to increase levels of voluntary compliance. 

Most of the work involves direct contact with clients, either written, in person, over the phone and via portals. The team respond to enquiries from the community and work with clients to provide them with information and support to meet their obligations and to manage their affairs. 

A number of experienced Client Engagement Officers are required to join the team. The successful candidates will be required to undertake a role that includes a significant telephony component and will need to be equipped with working in a fast pace call centre type environment, conversing directly with client to provide information or make decisions with the support and guidance of a more senior team member on the more difficult issues. 

 
Key Tasks
  • Understand relevant policy, procedures, legislation and frameworks to resolve straightforward issues based on a range of client information or circumstances 
  • Perform and support a range of client engagement activities (from early prevention activities to correction) which are tailored to the client’s circumstances and also ensure fairness to the client and the broader community. 
  • Listen and engage with clients, build and sustain relationships to gain an understanding of their individual or business circumstances 
  • Communicate effectively with clients and stakeholders to provide or obtain information and advice in a multichannel or digital environment 
  • Contribute and suggest ideas and improvements to tasks and activities affecting how own work is performed to achieve more efficient outcomes 
  • Understand and respond positively to change and be adaptable to shifting organisational priorities 
  • Prioritise own work to ensure accurate completion of work within timeframes and quality requirements and seek help from others when needed 
  • Work collaboratively in a team environment and actively participate and support team work and group activities 
  • Identify, gather, record and share information relevant to risk analysis activities 
  • Participate in quality assurance activities and assist in developing and implementing appropriate responses to address findings
 
About You
  • Customer focused people will put our clients at the centre of everything they do 
  • Knowledge of or the ability to quickly acquire knowledge of information systems 
  • Has the ability to confidently present verbal and written information in a clear, concise, confidential and professional manner 
  • Demonstrated self-awareness, a commitment to personal development and an openness to change with a rapidly changing environment 
  • Has the ability to build and sustain positive relationships with staff and clients, including working in a team environment 
  • Has the ability to listen and be responsive to changes in client needs and expectations 
  • An understanding of business and commercial arrangements and the ability to undertake investigations or audits and assist in the resolution of technical issues of low to moderate level of complexity 
  • Has the ability to interpret and apply tax legislation and document decisions, proper completion of documents such as formal notice and recordkeeping 
  • Be open and accountable and of high integrity 
  • Qualifications in taxation, law, accounting, business, commerce or economics will be highly regarded 
     
 
Benefits 
  • Foot in the door with a Government organisation
  • An attractive hourly rate available                                 
 
Eligibility
To be eligible for employment at this federal department, you must meet the following minimum requirements:
  • Hold Australian Citizenship or be a permanent residence for a minimum of a 5 year footprint
  • Be willing to undergo an Australian Federal Police Check
  • Be willing and eligible to obtain a security clearance to the appropriate level, if applicable to the position
 

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