Client Engagement Officer

Summary about this job

Detail information about job Client Engagement Officer. Terms and conditions vacancy

• Several positions
• 6 month contract
• Paramatta location

Our Federal Government client is seeking several Client Engagement Officers for a 6 month contract.
  
The successful candidates will be required to undertake a role that includes a significant telephony component and will need to be equipped with working in a fast pace call centre type environment, conversing directly with client to provide information or make decisions with the support and guidance of a more senior team member on the more difficult issues. Most of the work involves direct contact with clients, either written, in person, over the phone and via portals.

Key Deliverables 
• Understand relevant policy, procedures, legislation and frameworks to resolve straightforward issues based on a range of client information or circumstances 
• Perform and support a range of client engagement activities (from early prevention activities to correction) which are tailored to the client’s circumstances and also ensure fairness to the client and the broader community. 
• Listen and engage with clients, build and sustain relationships to gain an understanding of their individual or business circumstances 
• Communicate effectively with clients and stakeholders to provide or obtain information and advice in a multichannel or digital environment 
• Contribute and suggest ideas and improvements to tasks and activities affecting how own work is performed to achieve more efficient outcomes 
• Understand and respond positively to change and be adaptable to shifting organisational priorities 
• Prioritise own work to ensure accurate completion of work within timeframes and quality requirements and seek help from others when needed 
• Work collaboratively in a team environment and actively participate and support team work and group activities 
• Identify, gather, record and share information relevant to risk analysis activities 
• Participate in quality assurance activities and assist in developing and implementing appropriate responses to address findings


  
Skills required 
• Customer focused people will put our clients at the centre of everything they do 
• Knowledge of or the ability to quickly acquire knowledge of information systems 
• Has the ability to confidently present verbal and written information in a clear, concise, confidential and professional manner 
• Demonstrated self-awareness, a commitment to personal development and an openness to change with a rapidly changing environment 
• Has the ability to build and sustain positive relationships with staff and clients, including working in a team environment 
• Has the ability to listen and be responsive to changes in client needs and expectations 
• An understanding of business and commercial arrangements and the ability to undertake investigations or audits and assist in the resolution of technical issues of low to moderate level of complexity 
• Has the ability to interpret and apply tax legislation and document decisions, proper completion of documents such as formal notice and recordkeeping 
• Be open and accountable and of high integrity 
• Qualifications in taxation, law, accounting, business, commerce or economics will be highly regarded 



For further details please contact Laura Ferguson at [email protected]

FIRST PEOPLE Recruitment Solutions is a 100% Indigenous Owned Business providing temporary assignments, fixed term contracts and permanent recruitment solutions to the Australian Government and Commercial Organisations. 

Our Head Office is based in Canberra with a national reach to all the states and territories, regional and remote areas of Australia.

FIRST PEOPLE Recruitment Solutions encourage applications from Indigenous Australians and Non-Indigenous Australians together with people from culturally diverse backgrounds.