Client Service Officer
This role typically functions under general direction and is required to operate within clear procedures.
Summary about this job
Government - Federal
Company: Federal Circuit Court
Location: Rockhampton & Capricorn Coast
Work type: Part Time
Salary: $56,383 to $59,310 per annum pro-rata, plus super
Phone: +61-2-9236-5086
Fax: +61-2-7208-8915
E-mail: n\a
Site: n\a
Detail information about job Client Service Officer. Terms and conditions vacancy
This role typically functions under general direction and is required to operate within clear procedures. During a typical day there are a variety of changing priorities and differing situations encountered in the work place. This will require flexibility by the job holder in meeting any changing priorities. Work outcomes are monitored on a regular basis but the job holder is not under constant supervision.
The Client Service Officer may be required to:
- provide information and advice relating to court services, procedures, processes and forms as well as external options to clients in order to provide clarity and understanding to enable clients to take informed and appropriate action in relation to their situation,
- ensure information is available in an accurate and timely fashion to support the best outcome by providing file management, and quality assurance from initiation of matters, data entry and processing through to use in proceedings and archiving,
- enhance community confidence and respect by responding to clients’ emotional needs, managing their expectations and providing a positive experience, especially in their first contact with the courts and understand cultural and special needs such as family violence,
- progress cases by providing administrative services in accordance with court processes, including receiving and reconciling court fees and charges,
- evaluate case load by reporting on trends and exceptions to facilitate improvements in processes and allocation of resources, and
- make best use of court time by facilitating an orderly secure flow of clients, files and exhibits and ensuring the courtroom is ready for proceedings. Activities include but are not limited to providing files and subpoenas, preparing and tidying the courtroom, guiding clients through courtroom hearing processes and protocols, maintaining order in court.
More Information
For more information, including how to apply, please head to the Court’s website at www.federalcircuitcourt.gov.au
Applications close 19 July 2018