Delivery Support Specialist

All vacancies of AustraliaGovernment & DefenceDelivery Support Specialist

We have an exciting opportunity for a Delivery Support Specialist, Network Services to be a part of our Network Services team within TfNSW.

Summary about this job

Government - State

Company: Transport for NSW

Location: Sydney

Work type: Contract/Temp

Salary: Transport Service Grade 9 ($129,349 - $144,870)

Phone: +61-3-2991-1672

Fax: +61-8-4286-7628

E-mail: n\a

Site:

Detail information about job Delivery Support Specialist. Terms and conditions vacancy

  • Excellent opportunity to join Transport for NSW!
  • Transport Service Grade 9 ($129,349 - $144,870), plus employer’s contribution to superannuation and annual leave loading
  • Temporary Full Time Opportunity- until 2020
  • Parramatta Location

The Opportunity

We have an exciting opportunity for a Delivery Support Specialist, Network Services to be a part of our Network Services team within Transport for NSW. This role plays a key part in ensuring that Network (mobile, voice, data) suppliers deliver cost efficient and reliable IT services that meet the needs and expectations of Transport for NSW.

Reporting to the Service Delivery Manager, Network Services, this role supports the monitoring and governance of services delivered by third party suppliers acting as a key escalation point in key services management processes, including supporting the resolution of escalated technical issues, and communicating service delivery issues that require senior management action.

 

We are looking for a Delivery Support Specialist who can provide operational governance of the delivery of services by the third party supplier/s whilst complex transformation programs are being performed in parallel, and supporting development of a managed IT services governance capability that enables collaboration and the seamless delivery of services across multiple internal support teams and external suppliers.

 

For more information on this role, view the role description here.

 
About us
 

At Transport, our vision is for a truly integrated transport system that will meet the needs of our customers now and into the future. The Transport portfolio includes Transport for NSW as principal agency with Sydney Trains, NSW Trains, State Transit Authority and Roads and Maritime Services as our key operating agencies.

 

We are a values based organisation and  employ the most talented people to work together to deliver services for our customers and make NSW a better place to live, do business and visit.

 
Benefits
 

At Transport our people have access to a range of benefits that help balance life at work and at home. These include flexible working arrangements, professional development opportunities, health and wellbeing programs, and a program that helps you stay connected with work before, during and after parental leave.

Check out our Employee Benefits Guide to find out more about the benefits available to you when you join Transport.

Our commitment to Diversity  
 

Great people come from all walks of life and at Transport for NSW we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve.

Essential requirements

  • Relevant tertiary qualifications.
  • Experience governing the operational delivery of managed IT services including a working understanding of managed services and outsourcing in large, complex organisations.
  • Experience monitoring the provision of services by suppliers including adherence to contracted SLAs and delivery obligations, facilitating the resolution of escalated issues, promoting collaborative relationships, and partnering with suppliers to accurately identify and manage emerging issues and challenges affecting service delivery.
  • Knowledge of voice, mobile and data network services, cross-functional architectural elements, and service consumption patterns.  Knowledge of PSTN services, ISDN carriage services, dark fibre, IPVN, and Enterprise Perimeter Security (EPS) technologies
  • Understanding of mature, good practice and contemporary infrastructure services and delivery methods (Software Defined Infrastructure)
  • Ability to work additional hours (outside of ordinary work hours).

Please note: The successful candidate will need to undertake background checks and criminal record checks.

 
How to apply
 

To apply for this role, please submit a resume and brief covering letter (no longer than two pages) which addresses:

  1. The reason for your interest in this role, and
  2. How your skills and experience suit the role

For more information on how to apply for a role in the NSW Public Sector please click here or for more information on Transport for NSW please click on link provided.

 

For any enquiries, please contact Jon Leard on 02 8574 3797 and quote 00006BJ8

 

If you encounter technical issues please contact I Work for NSW Support Team on 1800 562 679 (Mon-Fri) or [email protected].

 
Applications close: 11:59pm, Sunday 29 July 2018.


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