Senior Change Advisor - Support Office - Full Time - Ongoing

Summary about this job

Detail information about job Senior Change Advisor - Support Office - Full Time - Ongoing. Terms and conditions vacancy

Service NSW
Senior Change Advisor
SNSW Grade 9/10 ? The package includes base salary starting at $109,079 - $131,382 plus employer's contribution to superannuation and annual leave loading.
Location ? Support Office - Haymarket
Employment Status - Ongoing Full Time

About Service NSW
Established in 2013, at Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering a positive customer service experience! The Service NSW team is committed to making a difference. Our work is continually calibrated against core values of passion, teamwork and accountability to ensure focus is always on the customer.

Primary Purpose of the Role
The primary purpose of change management is to ensure that key initiatives are effectively embedded into the Service NSW frontline and in back-of-house operational areas, to maximise business and customer outcomes. It is a critical function supporting individuals in the organisation to adopt of new ways of working based on road mapped initiatives to be delivered in alignment to our organisational strategy and objectives. 

The Senior Change Advisor will assist in leading the design and delivery of change management strategies and plans, using a structured methodology and to maximise employee adoption of a project or initiative, and minimise resistance. The activities of this role focus on establishing effective communication to core business stakeholders, the Sponsor and the Project core team to ensure that the people impacts of a change are understood and an appropriate plan is put in place and executed against to manage the people side of the change.

For more information please refer to the role description

Key accountabilities and responsibilities include:

• Support the design and delivery of change services and strategies (e.g. scope, impact assessment, change management strategy, change management plan, risk mitigation, change communications, capability assessment, resistance management, coaching) aligned to the Service NSW change management framework and project management methodology
• Provide advice to and consult with key stakeholders on complex and sensitive issues to enable sound decision-making on change management priorities and issues to ensure achievement of objectives, on time and to budget
• Contribute to ongoing business change readiness and related risks (people, business continuity and organisational) to facilitate informed discussions with executive stakeholders and develop appropriate change management strategies 
• Define and measure success metrics and monitor change progress
• Support change management at the organisational level, increasing change capability and awareness across all levels

Essential Requirements:

• MUST be an Australian Permanent Resident or Australian Citizen to apply for permanent roles within Service NSW.
• 3 ? 5 years experience in organisational change management experience including creating and implementing change deliverables
• Relevant tertiary and professional qualifications, such as HR management, business administration, change management or similar discipline, or equivalent professional experience
• Experience working with multiple stakeholders across an enterprise with the ability to clearly articulate change plans to a variety of audiences at all levels
• Understanding and ability to execute best practice change management principles, methodologies and tools
• Demonstrated experience working in government organisations and/or large corporations will be an advantage.

How to apply:
To apply for this role please submit an application via the NSW Government Jobs website, http://iworkfor.nsw.gov.au. When applying you need to provide:
1. Cover letter (maximum of 1 page)
2. Resume (maximum of 5 pages) that details your experience and how you meet the capabilities of the role.
3. Answer all application questions
    a. Please provide an example of a complex change program you have been involved in and outline some key achievements
    b. Please describe two major obstacles you have faced in a change project and how you overcame them.

Please note that your employment at Service NSW is subject to a satisfactory national criminal record check.

Applications close on: 29th July 2018 [11:59 p.m.]

Want to know more?
Further information about this opportunity can be found in the attached Role Description, alternatively for a confidential discussion about this role please contact David Bleier, Director Enterprise Change via email [email protected]. For more information about the Service NSW recruitment process ,please contact Mellissa Quinn  via email [email protected]

For any questions related to technical difficulties associated with lodging an expression of interest, please contact the support line on 1800 562 679 or email [email protected] between 8:30am - 5:00pm, Monday to Friday.