Customer Acquisition Specialist VIC x2

Summary about this job

Detail information about job Customer Acquisition Specialist VIC x2. Terms and conditions vacancy

Australia Post is changing at an incredible pace. In the Business and Government department, we’ve integrated technological services that help large organisations and government departments adapt in an increasingly digital world without relegating on our historically successful offering of parcels and mail - all of which helps move Australia forward.

And we’re only getting started.

Nowadays, our plans are to lead the enterprise, business and government service space by encompassing our full range of products. And to get there, we’re on the lookout for ambitious people to join our truly diverse team. Working within a start-up culture that’s backed by all the resources Australia Post provides, the opportunity to innovate and push boundaries to improve services for all Australians is ready and waiting.

What’s the job involve?

You will be accountable for a portfolio of existing and prospective customers that have been identified as high value contract acquisition opportunities. Within the portfolio, you will pursue a targeted list of sales opportunities across the following categories:

• Existing customers identified as having significant strategic growth potential for specific products and/or services.
• Lost customers that transitioned substantial contracts from AP to competitors.
• New customers with no revenue footprint across Australia Post.

Throughout the pursuit of these opportunities, you will have end-to-end ownership of its customer accounts including relationships (customer satisfaction/NPS) and financials (revenue and sales). In addition, you will deliver a seamless customer experience by leveraging Australia Post’s subject matter experts across several key streams:

• Segment Development & Marketing (support on thought leadership, segment strategy and events)
• Solutions Consultants (support on the design and implementation of business solutions)
• Product Specialists
• Sales Operations (support through the development of pricing strategy)
• Service Specialists (support on service plan execution and issue resolution)

Following successful post-sale on boarding and solution implementation, customers will be transitioned to an Account Management portfolio to enable the role’s continued pursuit of contract acquisition opportunities.

What it’s like to work here?

For you, it means you'll do great work, learn from the best and develop a career within a robust and well-invested but empowering and creative environment. We all work hard – we're working on major challenges, after all – but we also recognise that you have a life outside of the office, so we provide flexible conditions that enable you to grow whilst enjoying genuine work life balance.

We’re looking for someone with: 

• Extensive experience designing and implementing customer acquisition strategies for organisations across differing phases of the engagement lifecycle (e.g. new customers, existing customers, and customers lost to competitors).
• Strong track record of meeting and exceeding sales targets, particularly where no prior relationships exist.
• Significant experience selling complex B2B solutions to large customers including identifying, qualifying, proposing and closing sales opportunities.
• Strong proposal writing and delivery experience.
• Demonstrated commercial acumen.
• Ability to open communication streams and establish account relationships where none currently exist.
• Solid experience building long-term trusted advisor relationships with Senior Executive stakeholders (internal and external) and the ability to influence these stakeholders.

We see our culture just as important and therefore the successful candidate will display:

• Excellent decision making ability.
• Highly driven with a passion for results.
• Be service focused in everything they do.
• Are willing to take on feedback and strive for continuous improvement.

Technical skills are important, however they are not everything.

Benefits & Culture:

We believe a diverse and inclusive workplace brings out the best in our people. We encourage applications from people of all ages, nationalities, cultures and disabilities. A career at Australia Post Group can lead down many paths and we are passionate about offering a supportive, inclusive culture, competitive compensation and flexible working conditions that enable you to develop whilst enjoying genuine work life balance.

To register your interest with our passionate careers team, please apply and remember to upload your details and your most recent resume.