Legal Help Officer
Provide legal information and referral services to the community in a contact centre environment.
Summary about this job
Government - State
Company: Victoria Legal Aid
Location: Melbourne
Work type: Full Time
Salary: $66,171 pa+super, Casual $33.37 p/h
Phone: +61-3-7671-3532
Fax: +61-3-9618-7495
E-mail: n\a
Site: n\a
Detail information about job Legal Help Officer. Terms and conditions vacancy
- Several casual and maximum term contracts
- Salary: $66,171 per annum pro rata plus super
- Casual rate: $33.37 per hour plus loading
- Several casual and maximum term contracts
- Salary: $66,171 per annum pro rata plus superannuation
- Casual rate: $33.37 per hour plus loading
- Attractive employee benefits
- Full time, part time and casual positions available
- Work life balance and flexible hours
About the roles:
Victoria Legal Aid's (VLA) Legal Help service is the entry point for Victorians seeking legal assistance. The service assists over 132,000 Victorians over the telephone each year providing information, legal advice and referrals on a wide variety of legal issues. This service is provided in English and over 20 other languages.
You have experience working in a legal environment and may be tertiary qualified in law. You will provide accurate, responsive and high quality legal triage legal information over the telephone on a wide range of legal matters and referrals to legal and non-legal services. This position does not permit the provision of legal advice and a practicing certificate is not required.
Casual positions:
You will be provided with shifts in advance based upon operational requirements and will also be available at short notice. There will be guaranteed a minimum number of hours for each shift.
Please note: It is a requirement of the role that successful candidates will undertake a compulsory full time 2 week intensive training period upon commencement.
About you:
You have experience working in a legal and or contact centre environment. You can demonstrate problem solving skills and the capacity to diagnose legal problems to accurately assess and address client needs. You have an understanding of the referral service practice and knowledge of legal, community and welfare organisations. You are a team player and can work within a fast paced environment.
Crucial to your success in this role will be your high level interpersonal skills, including the ability to communicate effectively with clients over the phone whilst understanding their legal needs. You will have a good understanding of the key challenges experienced by vulnerable individuals and groups experience accessing legal services.
Fluency in a language other than English will be highly regarded.
This is an opportunity to be part of a unique and dynamic service providing an accessible and holistic intake and referral triage service aimed at ensuring that Victorians are provided with the appropriate services to support their legal needs.
About Victoria Legal Aid:
We help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems. We also provide legal representation to those who need it most. We employ over 800 staff in 14 offices across Victoria. Our vision is for a fair and just society where rights and responsibilities are upheld.
How to apply:
Submit a current resume and completed Candidate Application Form addressing the specified key selection criteria. Separate responses to all of the key selection criteria outlined in the position description are not required. You must complete the candidate application form to be considered for this role.
For further information review the attached position description or contact Robert Catania, Operations Manager on (03) 9269 0302.
Closing date for applications: 11.59pm Sunday 29 July 2018.