SESLHD Aged Care Assessment Program (ACAP) Intake Manager

Summary about this job

Detail information about job SESLHD Aged Care Assessment Program (ACAP) Intake Manager. Terms and conditions vacancy

The vision for South Eastern Sydney Local Health District (SESLHD) is ‘exceptional people, healthier lives’. SESLHD is committed to enabling our community to be healthy and well, and to providing the best possible compassionate care when people need it.

The Aged Care Assessment Program (ACAP) is a Commonwealth funded service which provides older Australians with access to a nationally consistent comprehensive aged care assessment. The SESLHD ACAP service operates as a single entity from four geographical sites across the District including Randwick, Waverley, Kogarah and Sutherland. The SESLHD ACAP Intake service provides a critical function in enabling access for SESLHD clients and their carers to the ACAP service and acts as the primary interface between SESLHD ACAP and the My Aged Care system. The service is responsible for processing, triaging and scheduling a high volume of ACAP referrals received electronically via My Aged Care on behalf of the district.
The SESLHD ACAP Intake Manager will perform a District wide role in leading and managing the operations and staff of the SESLHD ACAP Intake Service to facilitate delivery of a quality, timely and cost effective service in order to achieve ACAP business and service objectives and to meet ACAP Commonwealth Key Performance Indicators.

1. Relevant tertiary qualifications in a health related field and/or relevant equivalent work experience in service delivery within community aged care services
2. Demonstrated high level verbal and written communication skills, interpersonal and negotiating skills with a strong customer service approach
3. Experience and skills in the use a variety of software applications and demonstrated ability to learn new systems and applications
4. Detailed knowledge of contemporary issues in management including financial, human resource and organisational management
5. Demonstrated high level analytical and problem solving skills that lead to the development of innovative solutions or improvements to business operations
6. Demonstrated ability to develop and maintain effective working relationships with senior management and other key stakeholders and to demonstrate strong negotiation skills
7. Demonstrated ability to assist in the development of policy and processes in accordance with approved guidelines
8. Current drivers licence (with a willingness to travel in accordance with the demands of the position)
   

Need more information?
  1) Click here for the Position Description and SESLHD Expected Standards
  2) Find out more about applying for this position
For role related queries or questions contact Katherine Clinch on [email protected]

Applications Close: 31st July 2018