Service Desk Analyst

All vacancies of AustraliaGovernment & DefenceService Desk Analyst

. This requires good problem-solving skills, professionalism, and an innate ability to communicate with others.

Summary about this job

Government - State

Company: Cenitex

Location: Melbourne

Work type: Contract/Temp

Salary: n\a

Phone: +61-7-2508-7481

Fax: +61-7-1798-2012

E-mail: n\a

Site:

Detail information about job Service Desk Analyst . Terms and conditions vacancy

Cenitex brings together the best technology and the best people to keep the Victorian Government operating, connected and working for the community 24/7. Our customers are at the center of everything we do and our goal is to provide reliable, robust and contemporary shared services and technology so the departments, agencies and over 35,000 employees we work with, can deliver for the Victorian public.

About the role

Service Desk Analysts are the first point of contact for ICT issue resolution and customer assistance. They provide important first level support (predominantly by phone, instant messaging and email) to ensure that customers can access and use their ICT systems.  Cenitex operates within an ITIL aligned environment, providing technology and other information sources to enable our Service Desk Analysts to:

  • log incidents and requests
  • fix issues
  • escalate problems to level two and beyond if required
  • track and follow-up with customers

Communicating information to customers in a timely, clear and concise manner is critical.  Customer service, empathy, and a genuine passion for applying your ICT knowledge to support customers is necessary as you will partner with them to resolve technical issues.  This requires good problem-solving skills, professionalism, and an innate ability to communicate with others.

There are a wide variety of technologies that you may have to support, including Microsoft Office products (including Office365), Microsoft Back Office Support, Citrix Remote Access, PDA devices, Lotus Notes and printers.  

The team at Cenitex are experts in their areas of specialisation, and will ensure that you have the knowledge required across the technologies that you will support.  Occasionally, there will be the need to provide on-call afterhours support based on a rotating roster

About You

  • Must have excellent customer service skills and experience.
  • Ability to multi-task and work well in a high-pressure environment
  • Excellent time management skills with the ability to maintain multiple conflicting priorities
  • Understanding of a service centre environment
  • Punctual, reliable and proactive nature
  • Ability to work in a team environment with various backgrounds and personalities
  • Highly motivated and a positive can-do attitude is highly regarded 

Further information

Excellent time to join a supportive team within an energetic organisation that provides opportunities to progress your career. We have many opportunities now available within our team. These range from fulltime ongoing to short term temporary assignments.  Please ensure your preferred duration of employment (ongoing, temporary, fulltime) is clearly articulated in the covering letter of your application. 

A copy of the full position description can be accessed by clicking the "Apply Now" field.

All employment is subject to satisfactory National Police Record Check and the right to live and work in Australia.

Applications close 25 July 2018. 

Applications must include a letter and resume that highlights the key selection criteria, a separate document addressing Key Selection Criteria is not required.

For further information please contact Nikki Wampler via email [email protected].  

www.Cenitex.vic.gov.au

 

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