Investigation Officer
We are currently seeking to appoint an Investigation Officer.
Summary about this job
Government - State
Company: Health Care Complaints Commission
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-8164-7238
Fax: +61-2-5958-1792
E-mail: n\a
Site: n\a
Detail information about job Investigation Officer. Terms and conditions vacancy
Clerk Grade 7/8 ? Full time ongoing role.
Salary: $94,782 to $104,918 plus superannuation and annual leave loading
Primary purpose of the role
We are currently seeking to appoint an Investigation Officer. The primary purpose of the role is to conduct investigations effectively and efficiently in accordance with relevant legislation and Commission policies and procedures.
About the HCCC
The Health Care Complaints Commission (HCCC) is an independent statutory body (set up under the Health Care Complaints Act 1993) that plays a central part in maintaining the integrity of the NSW health system, with the overarching consideration of protecting the health and safety of individuals and the community.
Your Key Accountabilities:
? Manage a caseload of investigation files within set timeframes.
? Conduct face-to-face interviews with parties to a complaint in a professional manner and prepare witness statements.
? Provide regular reports and advice to the Investigation Manager and Executive Director, Complains Operations on the status of investigations and on the requirement to review, asses and/or reassess matters.
? Prepare briefs of evidence relating to matters detected during Commission investigations in accordance with the requirements of the Commission and prepare formal Commission notices.
? Maintain effective working relationships with complainants, health practitioners and health organisations through effective liaison and consultation. Maintain effective working relationships with colleagues.
The ideal candidate will have...
? Investigative experience including interviewing, statement taking, information collection and analysis, interpretation and application of legislation.
? Experience in compiling briefs of evidence combined with skills in planning investigations, working effectively as a team member, identifying appropriate resources and using them effectively.
? Excellent verbal and written communication and interpersonal skills, including the ability to communicate effectively with people from culturally diverse backgrounds.
? The Investigation Officer must have sound judgement throughout the investigation process and make appropriate recommendations.
Applicants are required to submit an online application. This will include a covering letter describing how you meet the Focus Capabilities in the Role Description and an updated resume (4-5 pages).
You will also be required to respond to two targeted questions listed below (maximum 1 page each):
1. Provide an example of a recent complex investigation you have conducted, demonstrating how you overcame challenges and difficult issues arising during the investigation process. What outcomes were achieved?
2. Describe strategies you use to communicate with complainants who have experienced extremely difficult situations, including significant loss of health or the death of family members?
Shortlisted applicants will be required to complete two comparative assessments which include an online cognitive ability test and a work sample assessment as well as attend a behavioural interview to assist in determining your suitability for the role.
The successful applicant will be required to complete a Background Verification Check.
For further information regarding this role, please download the Role Description.
A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 12 months.
Recent applicants need not apply.
Contact: Craig McGlynn, Manager, Investigations Ph: (02) 9219 7418
Closing Date: Tuesday, 31 July 2018