Assistant Collection Centre Coordinator
• Be part of a State and Nationally Awarded NSW and Government organisation • Allow yourself to excel by contributing to our growth and...
Summary about this job
Government - State
Company: The Department of Finance, Services and Innovation
Location: Blue Mountains & Central West
Work type: Contract/Temp
Salary: n\a
Phone: +61-3-3206-2864
Fax: +61-8-7262-2749
E-mail: n\a
Site: n\a
Detail information about job Assistant Collection Centre Coordinator. Terms and conditions vacancy
- Be part of a State and Nationally Awarded NSW and Government organisation
- Allow yourself to excel by contributing to our growth and development
- Be part of our dynamic environment focussed on the delivery of excellence
• Allow yourself to excel by contributing to our growth and development for our innovative strategies
• Be a part of our dynamic environment focussed on the delivery of excellence in customer service
• Located in Lithgow with variable shifts between 7:00am and 7:00pm
• Temporary – Up to 2 years
About the Department
Revenue NSW is a division within the NSW Department of Finance, Services and Innovation. As NSW's principal revenue agency, Revenue NSW administers State taxation and revenue, manages fines and administers grants and subsidies for the people of NSW.
About our Division
Within Revenue NSW, the Collections division is focused on brokering resolutions for the people of NSW. We are proud of our State and National awards which recognise growth, collaboration, engagement and service delivery. Placing customers at the heart of all everything that we do, our team of innovators and solution experts keep up to date with technology and industry trends to support and provide the most efficient, easy to use service for the community.
About the Opportunity
This Team Leader opportunity allows you to provide resolutions for the people of NSW and contribute to a prosperous, safe and fair society by collecting revenue, resolving fines and recovering debt. The department is currently undergoing major change and reform and will be leading the way in working digitally. Be part of a team that prides themselves on the quality and efficiency of the service they provide NSW.
What skills, background and experience do I need to be considered for this opportunity?
• Demonstrated experience in supporting, engaging and developing frontline staff to deliver superior customer service outcomes in a multi-channel environment
• Ability to monitor, coach and develop individuals to deliver high performance, customer centric outcomes in a high volume work environment.
• Proven ability to resolve under-performance, conduct and attendance issues
• Ability to keep up to date with the range, pace and complexity of information and knowledge required to deliver quality customer service
• Experience in interpreting and applying legislation
• Ability to resolve escalated customer enquiries received through any of our channels
You will possess a genuine desire to develop your people to become stars. You will need a commitment to achieving results, exceptional customer service skills and strong attention to detail. You will need to show tenacity and resilience and have a determination to continually develop and contribute to improving the business.
Learn more Please review the Role Description For enquiries regarding this position, please contact Kate Sharman, (02) 4004 5210. Understand more about the Department of Finance, Services and Innovation.
Closing date 31 July 2018 [11:59PM] your application should include a two page cover letter, and an up-to-date resume of no more than five pages which clearly details your skills and experience as relevant to this role. Applicants invited for interview will be required to complete additional assessments. There are no selection criteria to be addressed.
Salary Grade 5/6 maximum salary package up to $102,002 plus Package includes salary [$83,403 – $92,025), employer’s contribution to superannuation, commensurate with skills and experience. For part-time employment these amounts should be pro-rated as these amounts are based on a 35hr week.
Job Status Temporary for up to 2 years under the Government Sector Employment Act 2013
Apply now at I work for NSW (formerly Jobs.NSW) Should you encounter any technical problems, please contact their helpdesk 1800 562 679.
Job reference 00006CIR
The Department of Finance, Services and Innovation is an EEO employer and welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultures and people with a disability. At DFSI, we endeavour to make roles flexible. While this role is advertised as full time, we will consider requests to undertake the work flexibly.