Senior Team Leader Customer Strategies

Summary about this job

Detail information about job Senior Team Leader Customer Strategies. Terms and conditions vacancy

Job Title:  Senior Team Leader Customer Strategies   
Job Grade / Classification:  Environment Officer Class 12
Employment Type: Ongoing, Fulltime
Location:  Parramatta
 
 
Agency overview
The Department of Planning & Environment is the lead NSW Government agency in planning for a growing NSW. The Department is going through an exciting period of organisational and operational change.
 
The Department’s vision – “Planning for growing NSW: inspiring strong communities, protecting our environment” – provides the benchmark for our partnership and leadership approach to engaging and working collaboratively with key State and Local Government, community and industry stakeholders to deliver better outcomes in the areas of planning, local government and the environment.
 
The Department’s two related agencies - the Office of Environment & Heritage and the Office of Local Government - support the conservation and protection of the environment and an effective local government sector in NSW. Several other entities associated with the Department include the Environment Protection Authority, statutory trusts responsible for zoos, parks and gardens, independent assessment and planning bodies, and development corporations.
 
About the Role:
In this role you will be leading and managing a team of 5, involving a high volume of work with competing demands, operating within a variety of legislative and policy parameters across all levels of government, including managing/approving fast-track heritage permit approvals under Heritage Act 1977, while building a new team and providing excellent customer service.
 
Primary purpose of the role
Lead and manage a customer service team that provides a centralised focus for customers, supports the heritage operations activities and manages a high quality customer service system across the Heritage Division.
 
Essential requirements
Knowledge and experience in heritage, customer service or relevant field.
Understanding of Aboriginal culture and communities
 
To be successful in the role, ideally you will have:
Along with the essential requirements you will have the ability to work in a high-volume environment, provide a quick turnaround, provide advice quickly and have process improvement skills.
 
As the role involves managing/approving fast-track heritage permit approvals under Heritage Act 1977 knowledge around this process is highly desirable.
 
You should possess excellent communication and management skills with the ability to work collaboratively and deliver results.
 
Please read the following documents prior to preparing your application:

• Role description
• Application Guide
• Applying for a role in the NSW Public Sector

 
Job Notes:
A Recruitment Pool may be established for future temporary and ongoing roles with similar focus capabilities. The Recruitment Pool may be available to hiring managers from DPE and other NSW Public Sector agencies over a 12-month period.  
  
To Apply: 
Complete all the questions in the online application. Two of the questions will require you to provide specific examples from your experience (4000-character limit per question). These questions are shown below. Do not address these in your cover letter
 
Q1. Describe a situation where you managed a diverse group of professionals with competing tasks and workloads and were able to bring them together to ensure that they functioned as a team to achieve a cohesive (internal or external) customer based outcome. How did you manage this and what was the outcome?
 
Q2. Outline a time you had to deliver a complex project within a strict timeframe that required collaboration with another team or agency. How did you go about reaching your project objectives/goals?
 
The information provided in your application needs to show how you meet the focus capabilities and other essential requirements of the role. (Refer to the role description for details about the capabilities and the associated behavioural indicators. The role description also lists the essential role requirements.)
 
Our commitment to diversity:
The Department of Planning and Environment values diversity and inclusion in the workplace. We welcome and encourage applications from people of all ages and genders, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse groups and those with a disability.
  
Applications Close: 11.59 pm Wednesday 1 August 2018
 
Should you require further information about the role please contact; Tim Smith (02) 8837 6327 if you have any enquiries regarding the recruitment process please contact Sharon Sorensen  (02) 8275 1853.