Corporate Operations Support Officer (Reception)
Corporate Operations Support Officer(Reception)
Summary about this job
Government - State
Company: Health Care Complaints Commission
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-3683-8711
Fax: +61-2-4847-3912
E-mail: n\a
Site: n\a
Detail information about job Corporate Operations Support Officer (Reception). Terms and conditions vacancy
Health Care Complaints Commission
Clerk Grade 1/2 ? Ongoing Full Time
Salary: Package includes salary ($63,199.00 - $68,707.00), employer's contribution to superannuation and annual leave loading.
ABOUT THE HCCC
The Health Care Complaints Commission (HCCC) is an independent statutory body set up under the Health Care Complaints Act 1993. The Commission has a unique role and plays a central part in dealing with complaints and maintaining the integrity of the NSW health system, with the overarching consideration of protecting the health and safety of individuals and the community.
PRIMARY PURPSOE OF THE ROLE
The primary responsibility of this role is to provide administrative support services to enable the efficient operation of the Corporate Operations division. This includes Reception duties, mail duties, records management tasks and other general office services tasks.
The incumbent for this role will primarily work on Reception.
KEY ACCOUTABILITIS
? Providing effective and efficient reception services to the commission in a friendly, courteous and helpful manner.
? Being the first point of call for phone queries and walk in visitors, ensuring they are responded to in a calm and professional manner and they are directed to the right officer.
? Responding to enquiries and routine requests for information, escalating enquiries as necessary, to ensure the provision of accurate information.
? Greeting all visitors to the commission and ensuring that they sign in, are issue with a visitors? pass and attended to by the appropriate staff member.
? Providing administrative services including mail and parcel services and deliveries, scanning and photocopying and compiling documents, routine supplies purchasing, and meeting and event support.
This role requires Reception coverage from 9am ? 5pm and the incumbent will therefore be required to work these fixed start and finish times.
HOW TO APPLY
Your online application must include a resume outlining your relevant skills and experience and a cover letter (maximum 1 page), describing your suitability for the role.
You will also be required to respond to the two targeted questions listed below (maximum 1 page each):
1. Describe a situation where you had to deal with a difficult customer. How did you manage the situation and what was the outcome?
2. Explain a time when you have been responsible for managing competing tasks within tight deadlines. What strategies did you use to plan your workload?
The selection process will include a comparative assessment to assist in determining your suitability for the role. This will include a behavioural based interview, a work sample assessment and online cognitive ability testing.
A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 12 months.
For further information regarding this role, please download Role Description.
The successful applicant will be required to complete a Background Verification Check.
Contact: Chris Kokotas - 02 9219 7420
Closing Date: Wednesday , 1 August 2018
ADDITIONAL INFORMATION
For more information about Employment at HCCC please follow this link: www.hccc.nsw.gov.au/About-us/Employment