APS3 Service Officer
Service Officers play a vital role assisting customers across a range of payments, programs and services across the Department.
Summary about this job
Government - Federal
Company: Department of Human Services
Location: Lismore & Far North Coast
Work type: Full Time
Salary: $57,752 - $64,367
Phone: +61-8-9899-7666
Fax: +61-7-2686-4270
E-mail: n\a
Site: n\a
Detail information about job APS3 Service Officer. Terms and conditions vacancy
- Deliver effective and efficient services
- Engage with local communities
- Work in a dynamic, fast paced environment
The Face to Face Services Division has the responsibility for managing the delivery of health and welfare services through 14 Zones across Australia. The Division works closely with other areas to deliver more effective and efficient services in line with National Key Performance Measures and to improve the quality of work and confidence of staff.
Our Service Centres handle a wide range of matters regarding eligibility, participation and ongoing access to payments and services for customers.
Service Officers assist customers in a face to face environment by answering their enquiries, make assessments on a customer’s eligibility for payments and undertake processing and system entry activities related to a customer’s needs.
Service Officers must have high levels of personal resilience to be able to deal with emotional and challenging customer circumstances and high workload demands.
In Service Centres, you will be required to respond to customer enquiries in a face to face work environment or undertake processing work within agreed start and finish times. Service Centre operating hours are primarily between 8.30am-4.30pm with some locations providing extended services where you may be required to work outside those hours, or including weekends.
Key duties may include:
· Assisting customers across a range of payments, programs and services;
· Assessing customer needs, entitlements and obligations;
· Supporting the use of self-managed services;
· Ensuring appropriate referrals;
· Dealing with customers with more intensive needs across multiple services and collaborating with other staff when necessary to provide services.
Notes:
A merit pool may be established to fill future ongoing or non-ongoing positions that may arise within the next 12 months.
Non-ongoing contracts may be offered for up to 12 months.
Multiple Location/s:
As part of your application, you are required to clearly identify which location/s you wish to be considered for. This vacancy is being offered at:
NSW: Murwillumbah, Singleton, Gosford, Wyong, Woy Woy
Applications Close: Monday, 30 July 2018