Customer Service Team Manager
NSW Fair Trading is a great place to work. We are the preeminent consumer protection regulator in NSW and offer staff opportunities to learn,...
Summary about this job
Government - State
Company: The Department of Finance, Services and Innovation
Location: Port Macquarie & Mid North Coast
Work type: Full Time
Salary: n\a
Phone: +61-2-1586-5448
Fax: +61-2-1821-6214
E-mail: n\a
Site: n\a
Detail information about job Customer Service Team Manager. Terms and conditions vacancy
NSW Fair Trading is a great place to work. We are the preeminent consumer protection regulator in NSW and offer staff opportunities to learn, develop and enjoy a challenging, rewarding and fast-paced workplace.
The critical functions of the role are:
? Leadership and management of staff
? Exceptional customer service
? Communication at all levels of the organization and beyond
? Analytical thinking and problem solving
? Extensive use of data bases and other technologies
? Community engagement
This role is responsible for leading exceptional staff in a high-volume customer service environment assisting consumers and traders understand their rights and responsibilities under the Australian Consumer Law and the other pieces of legislation we administer.
The team works to tight time frames with KPI targets and the manager provides direction in responding quickly to changing circumstances and priorities and leadership in the provision of consistent, high quality service delivery.
Management of the team includes coaching and mentoring staff, supporting career development, maintaining the team?s knowledge of current Fair Trading legislation & regulations and reviewing staff performance.
You will also be working as a member of a team of managers across NSW. The managers monitor, analyse and evaluate work volumes, report new/emerging issues/trends and translate legislative and organizational requirements into operational policies and procedures and provide community education.
The manager positively contributes to the development and implementation of strategies to raise community awareness of rights and responsibilities by building and developing partnerships with key stakeholders and external service providers.
This position is responsible for the management of staff across four Fair Trading Centre locations including Port Macquarie, Armidale, Coffs Harbour and Tamworth therefore regular travel is required.
To really enjoy this role, you will need excellent people skills, sound judgment, strong communication skills, an analytical mind and a drive for continuous improvement.
Learn more Please review the Position Description. For enquiries regarding this position, please contact Kim Jenkins on 0408 037 014.
Closing date: 1 August 2018 [11:59PM]. Your application should include a two-page cover letter, and an up-to-date resume of no more than five pages which clearly details your skills and experience as relevant to this role. Applicants invited for interview will be required to complete additional assessments. There are no selection criteria to be addressed.
Salary Grade 7/8 maximum salary package up to $116,292 Package includes salary [$94,783 ? $104,918] and employer?s contribution to superannuation, commensurate with skills and experience.
Job Status Ongoing under the Government Sector Employment
Apply now at I work for NSW Should you encounter any technical problems, please contact Jobs.NSW helpdesk 1800 562 679.
Job reference 00005XD4
The Department of Finance, Services and Innovation (DFSI) is an EEO employer and welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultures and people with a disability. At DFSI, we endeavour to make roles flexible. While this role is advertised as full time, we will consider requests to undertake the work flexibly.