Business Coordinator and Support Officer

Summary about this job

Detail information about job Business Coordinator and Support Officer. Terms and conditions vacancy

Job Title:  Business Coordinator and Support Officer           
Job Grade / Classification:  Clerk Grade 3/4

Employment Type:  On-going, Full-time

Location:  320 Pitt St., Sydney CBD (Relocating to Parramatta at the end of 2019)

 
Agency overview

The Department of Planning & Environment is the lead NSW Government agency in planning for a growing NSW. The Department is going through an exciting period of organisational and operational change.

The Department’s vision – “Planning for growing NSW: inspiring strong communities, protecting our environment” – provides the benchmark for our partnership and leadership approach to engaging and working collaboratively with key State and Local Government, community and industry stakeholders to deliver better outcomes in the areas of planning, local government and the environment.

The Department’s two related agencies - the Office of Environment & Heritage and the Office of Local Government - support the conservation and protection of the environment and an effective local government sector in NSW. Several other entities associated with the Department include the Environment Protection Authority, statutory trusts responsible for zoos, parks and gardens, independent assessment and planning bodies, and development corporations.

 
About the Role:

The Business Coordinator and Support Officer provides a broad range of administrative support services to support the Branch's program of work and facilitate the delivery of business operations.

Projects include the documentation of processes for the new Business Coordination and Support area, investigating improved reporting.

 
Primary purpose of the role

The role is responsible for the registration, allocation, and tracking of all requests managed by the Branch to facilitate the timely distribution of requests and delivery of responses.

 
Essential requirements

• Relevant qualification such as Certificate 4 level in Business Administration Support (or similar) and/or experience in providing business coordination and support services
• Demonstrated experience using and operating an Electronic Document Records Management System (EDRMS), for example Objective and/or TRIM

To be successful in the role, ideally you can: 

• Register, allocate, track and report on matters, including following up and negotiating with Divisions for the provision of information and advice to enable on time delivery of material and to enable follow up and escalation, as necessary.
• Monitor mailboxes and workflows for new requests and matters completed, and distribute to the relevant team for action.
• Provide a range of project and administrative support services to the Branch including diary management and meeting coordination, records management, and routine correspondence and reporting to support project management and service delivery

Please read the following documents prior to preparing your application:

• Role description
• Application Guide
• Applying for a role in the NSW public Sector

Job Notes:

A Recruitment Pool may be established for future temporary and ongoing roles with similar focus capabilities. The Recruitment Pool may be available to hiring managers from DPE and other NSW Public Sector agencies over a 12-month period.  

 

To Apply: 

Complete all the questions in the online application. Two of the questions will require you to provide specific examples from your experience (4000-character limit per question). These questions are shown below. Do not address these in your cover letter

 

Q1. Explain a time when you had a problem using your systems and processes to achieve a certain goal. How did you handle this? What was the outcome? What would you do differently in the future?

Q2. Give us an example of a time when you had to satisfy a particular customer or client need. How did you establish what the customer’s needs were? What steps did you take to meet these needs and how well do you think you satisfied the customer’s expectations?

 

The information provided in your application needs to show how you meet the focus capabilities and other essential requirements of the role. (Refer to the role description for details about the capabilities and the associated behavioural indicators. The role description also lists the essential role requirements.)

 
Our commitment to diversity:

The Department of Planning and Environment values diversity and inclusion in the workplace. We welcome and encourage applications from people of all ages and genders, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse groups and those with a disability.

 
Applications Close: Thursday, 26^th of July 11:59pm
 

Should you require further information about the role please contact; Mahmoud El-Hussein (02) 9373 2810 . If you have any enquiries regarding the recruitment process please contact Carlo de los Santos on (02) 9585 6460