Vendor Operations Manager

Summary about this job

Detail information about job Vendor Operations Manager. Terms and conditions vacancy

The Department of Family and Community Services (FACS) directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.

Our vision is to empower all people to live fulfilling lives and achieve their potential in inclusive communities. We collaborate with government, non-government and community partners to work with children, adults, families and communities to improve lives and realise potential, with a focus on breaking, rather than managing, disadvantage.

The Vendor Operations Manager role is part of the Service Management & Assurance team in ICT Operations.  The primary purpose of the role is to manage the operational service compliance and performance for vendor sourced services.  Additionally, the Vendor Operations Manager is the escalation point within FACS ICT for the services delivered by the Vendor.

This is on ongoing full time role in accordance with the Government Sector Employment Act 2013.

A Recruitment Pool may be created to fill similar roles for both ongoing and temporary opportunities if and as they arise.

• Location - Liverpool
• Grade 9/10
• Salary range $105,409 - $116,157 pa plus employer's contribution to superannuation and annual leave loading.
• 4 weeks annual leave per year of service
• Generous salary packaging options and other fringe benefits
• Flexible work practices
• Opportunities for learning and development and Internal career progression

To apply candidates must submit a covering letter (2 pages maximum) addressing the targeted questions below and an up to date resume which clearly details their skills and experience as relevant to this role.

Provide a short, succinct answer (limited to one page for each answer) to the following questions:

1. How do you establish appropriate Vendor Operational governance meetings regarding the review (and performance of services) in line with the contract?  (Please provide an example of when you have done this)
2. How do you resolve a situation when a Vendor had consecutively breached a Service Level?  (Please use an example from your work history to demonstrate your experience)

Part of the assessment process may include additional online capability testing, skills testing or work samples in accordance with the new Government Sector Employment Act 2013; therefore you may be contacted to participate. You may also be asked to complete a Health Declaration Form in later stages of the assessment process.

For more information on how to apply for a role in the NSW Public Sector please click here

Please submit your application online including the information outlined above.

If you experience technical difficulties when submitting your application, please contact ‘I Work for NSW’ on P: 1800 562 679.

For enquiries: Please contact Amanda Foran on (02) 9765 3143

FACS is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTI and other diversity groups

FACS encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace.

If you need an adjustment in the recruitment process, please call or email the contact person listed below, and also advise us of your preferred method of communication.

FACS is also the first NSW government agency to become a White Ribbon accredited workplace, for taking active steps to prevent and respond to violence against women.

Thank you for your interest in this role. We look forward to receiving your application.