Service Designer - Digital Government
• Exciting opportunity to be part of an innovative government team • Sydney CBD location • Junior and Senior temporary positions available...
Summary about this job
Government - State
Company: The Department of Finance, Services and Innovation
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-2-6008-2912
Fax: +61-7-4972-3381
E-mail: n\a
Site: n\a
Detail information about job Service Designer - Digital Government. Terms and conditions vacancy
• Exciting opportunity to be part of an innovative government team
• Sydney CBD location
• Junior and Senior temporary positions available
About the Digital Government Team
In February 2018, the NSW government launched its Digital.nsw Accelerator to rapidly deliver prototypes of high impact and high value digital products to address pain points citizens face when interacting with government.
With a focus on deeply understanding customer needs using a human centred design approach, the Accelerator will see NSW government departments collaborate with citizens to co-design public services and products that are smart, simple and seamless. The Accelerator uses a human-centred design process and Lean, Agile methodology of rapid delivery that fast-tracks the life cycle of digital projects, compressing the time taken for a product to go from an idea to prototype.
Primary Purpose of the Service Designers
The Service Designers are key members of the Product Delivery team and work closely with NSW Government Partner Agencies and internal stakeholders to deliver new products and services for the citizens of NSW. Working as part of an Agile Delivery team, this role is responsible for driving an agile delivery process, including discovery workshop and interview facilitation, user research and story mapping to work toward solution design and delivery.
Do you have:
• An understanding of design thinking principals and experience working with agile methodologies
• A portfolio of work that includes samples from all areas of service design (customer journey maps, wireframes, prototypes etc)
• Passion for digital and the possibilities it brings for clients
• Strong verbal and written communication skills
• Able to work well independently with clients, as a project lead or as an individual team member
• A degree in design related discipline
• Demonstrated experience in user experience design or related field. Plus, basic business analyst skill, including engaging business clients and capturing requirements, identifying gaps and collecting information.
• The ability to work under high pressure and tight time-frames.
If you answered yes to all of the above then we’d be interested in hearing from you to be part of our innovative and high performing team.
To understand more about the Digital Government team, the work of the Accelerator and the Digital Government Strategy go to www.digital.nsw.gov.au
When applying you need to:
Provide a covering letter (maximum of 1 page) and resume (maximum of 5 pages) that details your experience and how you meet the requirements of the role.
Applications close on Friday 27 July, 2018 [11:59 pm]
For a confidential discussion about these roles, or the recruitment process, please contact Bianca Lipari, Project Officer by phone on 0413 486 088 or by email to [email protected]
The Department of Finance, Services & Innovation is an EEO employer and welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultures and people with a disability.