Client Service Officer

Summary about this job

Detail information about job Client Service Officer. Terms and conditions vacancy

• 12 month contract
• 15.4% superannuation
• Possibility to become ongoing

The Client Service Officer may be required to:

·provide information and advice relating to court services, procedures, processes and forms as well as external options to clients in order to provide clarity and understanding to enable clients to take informed and appropriate action in relation to their situation,

·ensure information is available in an accurate and timely fashion to support the best outcome by providing file management, and quality assurance from initiation of matters, data entry and processing through to use in proceedings and archiving,

·enhance community confidence and respect by responding to clients’ emotional needs, managing their expectations and providing a positive experience, especially in their first contact with the courts and understand cultural and special needs such as family violence,

·progress cases by providing administrative services in accordance with court processes, including receiving and reconciling court fees and charges,

·evaluate case load by reporting on trends and exceptions to facilitate improvements in processes and allocation of resources, and

·make best use of court time by facilitating an orderly secure flow of clients, files and exhibits and ensuring the courtroom is ready for proceedings.  Activities include but are not limited to providing files and subpoenas, preparing and tidying the courtroom, guiding clients through courtroom hearing processes and protocols, maintaining order in court.

More information

For more information, including contact officer details, and how to apply, please head to the Court’s website at www.federalcircuitcourt.gov.au

Applications close 26 July 2018