Field Service Engineer - Victoria - Medical Technology

Summary about this job

Detail information about job Field Service Engineer - Victoria - Medical Technology. Terms and conditions vacancy

• Melbourne field based position
• Work for a forward thinking, patient focused global leader
• Engaging team and work environment

BD is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. BD leads in patient and health care worker safety and the technologies that enable medical research and clinical laboratories. The company provides innovative solutions that help advance medical research and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures, and support the management of diabetes. The company partners with organizations around the world to address some of the most challenging global health issues. BD has more than 40,000 associates across 50 countries who work in close collaboration with customers and partners to help enhance outcomes, lower health care delivery costs, increase efficiencies, improve health care safety and expand access to health. For more information on BD, please visit www.bd.com.

BD Australia is seeking a dedicated, hardworking and patient focused Field Service Engineer to join their Victorian team servicing our Laboratory customers across the state. Our preferred candidate has previous experience as an engineer, excellent computer skills, a can do attitude and the willingness to undertake significant statewide travel.

Please note that the successful candidate in this role may be expected to travel overseas for training for up to a month within their first 5 months in the role.

Key Responsibilities:

• Undertake instrument installations, commissioning and customer training on instrument maintenance.
• Plan regular customer visits to deliver preventative maintenance on BD instruments.
• Perform remedial maintenance on a nominated range of equipment in a professional and customer-oriented manner.
• Take responsibility for planning all scheduled and non-scheduled maintenance in line with agree customer timeframes.
• Maintain accurate service records through use of service reports and the customer database.
• Communicate with Regional Territory Managers, Technical Specialists and Regional Sales Managers on potential sales opportunities.
• Maintain tight control of the service parts movements and usage allocated to your responsibility.
• Assess and report on product performance, faults etc. and make recommendations for improvement.
• Maintain a high level of product knowledge for all instruments. 
• Participate and keep current with training on new instrument models.
• Provide customers with quotations for instrument repairs.
• Discuss service requirements with customers and look for opportunities to sell service contracts.
• Adhere to the requirements of the Quality Management System as maintained by BD Australia.

Skills and Experience:

• Certificate, Diploma or Degree qualifications in electronics, engineering or similar discipline mandatory – Graduates welcome to apply
• Experience in Automation equipment or in laboratory setting an advantage
• Good communication and interpersonal skills required
• Ability to accommodate the requirement of frequent domestic travel and potential for some overseas travel
• Component knowledge level of computer hardware, computer hardware and software familiarity and data manipulation ability required
• IT Savvy

All applicants must possess full & valid Australian work rights and a current driver’s license. Please note that the successful candidate in this role may be expected to travel overseas for training for up to a month within their first 5 months in the role.

If you wish to learn more about this role please contact BD’s Talent Acquisition Specialist Maddie Brown at [email protected].