Technical Service Engineer (Sydney based)

Summary about this job

Detail information about job Technical Service Engineer (Sydney based). Terms and conditions vacancy

• Work with healthcare automated systems
• Enjoy a high degree of autonomy and self directed work
• Work in a high growth environment

Since 1992, Omnicell has been a leader in medication and supply dispensing automation, central pharmacy automation, IV robotics, analytics software, and medication adherence and packaging systems, Our employees are inspired to create safer and more efficient ways to manage medications and supplies across all care settings —from the acute care hospital setting, to post-acute skilled nursing and long-term care facilities, to the patient’s home. Over 4,000 customers’ worldwide use Omnicell® automation and analytics solutions to increase operational efficiency, reduce medication errors, deliver actionable intelligence and improve patient safety, with more than 32,000 institutional and retail pharmacies working with Omnicell to maintain high accuracy and quality standards in medication dispensing.  

Omnicell – Inspired by Care.  

Are you a Technical Service Engineer who has a passion for technology, enjoys working with automated systems and likes the challenge of resolving issues that result from either software or hardware?

We have an exciting opportunity for a Technical Service Engineer to join our dynamic team. You are someone who takes great pride in your work and has passion for building long term relationships with customers. You will be continually challenged as you will be exposed and trained up on new technologies. You will receive constant support and guidance from senior management and your technical knowledge will be further enhanced through training and development.

In this role you will provide technical servicing and maintenance to hi-tech automated machinery including support of associated systems across Australia. You will be organised, be enthusiastic, committed and ready to take responsibility for coordinating and managing your own time to ensure service calls are prioritized and followed through to completion. Hence leaving a positive experience with our client. 

Required knowledge and skills to excel at this job:

• Electrical/Electronic: Experience with industrial and domestic wiring practice, ability to follow electrical and electronic schematics from multiple vendors in high and low voltage methodologies, fault finding down to component level.
• Pneumatics: Experience with main components, control, installation and ability to follow schematics and problem solve.
• Mechanical: Ability to follow and understand mechanical drawings, where appropriate make suggestions for improvements/enhancements, use of hand tools and moving equipment for installation of large yet delicate machinery.
• Computer & IT Skills: Comprehensive understanding of all core Microsoft Products, Understanding of databases e.g. Oracle and how to query/change records within using SQL query/editing tools in order to configure equipment, knowledge of PC hardware architecture and component installation/replacement, networking installation and configuration of systems for remote support.
• Service Processes: Stock control, procurement of auxiliary equipment, technical report writing, understanding and application of relevant quality procedures and portable appliance testing.
• Health & Safety: Carry out risk assessments, identify health and safety issues with the ability to propose solutions, understanding and respect for current legislation.

The ideal candidate will have:

• Higher level qualification in Electronic/Electrical Engineering.
• >5 years relevant technical experience in Australia. (Applications without valid work visa and work experience in Australia WILL NOT be shortlisted.)
• Full Australian Driving License
• Well-developed oral, comprehension and written English language skills;
• Must be able to read and interpret documents such as engineering drawings, safety rules, operating and maintenance instructions and procedure manuals.
• The ability to communicate with personnel at all levels along with a genuine ability and desire to provide exceptional customer service and develop strong relationships
• Capable in the use of MS Word, Excel, and PowerPoint; and knowledge of CAD
• Understand and adhere to all relevant OHS rules, regulations and organizational procedures
• Possess a flexible and adaptive approach to working and time management
• Must be able to travel throughout Australia, as well as hold a passport to enable overseas travel for company training purposes.
• Able to work from office and home
• Stand, sit, walk, reach, climb, balance, stoop, kneel, and crouch.

In return for your commitment, you will enjoy a competitive remuneration package. You will also benefit from professional training and development, with relevant support to achieve your career objective.

www.omnicell.com