Technical Customer Service Officer- Graduate
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Seeking an Electrical or Mechatronic Engineering Graduate with strong customer service skills to join our reputable organisation in the Pump Industry
Summary about this job
Electrical/Electronic Engineering
Company: Grundfos Pumps Pty Ltd
Location: Adelaide
Work type: Full Time
Salary: n\a
Phone: +61-8-6969-4978
Fax: +61-2-6203-4531
E-mail: n\a
Site: n\a
Detail information about job Technical Customer Service Officer- Graduate. Terms and conditions vacancy
- Global and Values Driven Organisation
- Supportive Culture
- Growth and Development Opportunities
An annual production of more than 16 million pump units makes Grundfos one of the world's leading pump manufacturers. Circulator pumps for heating and air-conditioning as well as other centrifugal pumps for the industry, water supply, sewage and dosing are the main products. Today Grundfos is the world's largest manufacturer of circulators, covering app. 50% of the world market of these pumps.
Grundfos Pumps is a well-respected, dynamic brand leading the global market in pumps and pumping systems. At Grundfos we aim to recruit, retain and develop the most qualified and competent people that align to our strong set of values. We accomplish this by providing flexibility, benefits and incentives, encouragement and advancement opportunities to challenge and develop employees both professionally and personally.
Job description:
Purpose of job
The Customer Service Officer (Front Office) is the first point of customer contact via phone, email and fax. They are responsible for providing simple technical advice and handling less complex quotations and tasks that can be completed within 15 minutes (or less). More complex queries are diverted to a member of the Back-Office team.
We are seeking an Electrical Engineering or Mechatronic Graduate with strong customer service skills to join our reputable global organisation in the Pump Industry. The successful candidate will be provided with an in-depth on-boarding program to support them in learning hydraulic concepts , best practice customer service skills, and to build on their existing electrical knowledge.
Key Activities
* Professionally respond to all customer telephone, email or fax enquiries with a focus on customer satisfaction
* Provide technical support to Dealers, Consultants and end users ensuring specification and correct application of Grundfos products
* Selection pumping solutions and preparation of quotations
Critical knowledge and experience
* Electrical or mechatronic Engineering degree
* Experience working in a customer service role
* Strong computer skills and experience using the basic Microsoft suite
Desired Attributes
* Be confident and enjoy interacting with a diverse range of people from a variety of backgrounds
* Excellent verbal and written communication and interpersonal skills
* High attention to detail with accuracy
* Strong time management skills and ability to work in a fast-paced environment
* Proactive with the ability to take initiative and self-learn
* Driven and high energy individualOrganised and efficient
* Strong work ethic
Application Details
If you would like to be part of a team dedicated to the global growth and innovation in an industry that is key to our sustainability, please apply now.
For any questions about this role, please contact Olivia at [email protected]
Grundfos is an Equal Opportunity Employer.
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