SPS Customer Service Coordinator

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Great opportunity for a SPS Service Customer Service Coordinator to join the team based down in Henderson.

Summary about this job

Maintenance

Company: TechnipFMC

Location: Perth

Work type: Contract/Temp

Salary: n\a

Phone: +61-2-2761-6678

Fax: +61-8-4871-8114

E-mail: n\a

Site: n\a

Detail information about job SPS Customer Service Coordinator. Terms and conditions vacancy

SPS Services Coordinator

Provides comprehensive and coordinated solutions across all customer requirements including safety, quality, delivery and cost maintenance for all respective customer onshore and offshore activities.
To establish clear customer requirements and efficiently transfer the agreed scope of work to TechnipFMC’s Subsea Services Organisation.
To drive review execution performance and capture lessons learned, as required.
Promotes TechnipFMC subsea capabilities, services, and products for management of customer’s assets throughout the Life of the Asset.
Liaise with customer as required.

REPORTING LINES & INTERACTIONS:

Reports to: Customer Service Manager.

Indirect reports: Project Cost Controller, Production Controller, Technical Service Coordinator, Document Controller and Subsea Service Engineers for the assigned asset.
Participates as a fully contributing member of the Customer Services .
Single point of contact between Customer and TechnipFMC’s Subsea Services Organisation for day to day operational needs (75% internal focus, 25% external customer focus)
Establishes and develops working relationships with internal and external parties.
Shares opinions, ideas and resources with others to achieve common goals; fosters teamwork and collaboration, builds trust. Fosters commitment in the face of major obstacles. Manages and motivates others.

JOB REQUIREMENTS:

Degree Level in engineering or related discipline preferred.
Substantial oil and gas experience with a solid understanding of subsea products, offshore operations and onshore refurbishment activities preferred.
Equivalent demonstrable experience gained in a similar role within a related industry
Technical or engineering experience preferred and technical aptitude required
Must demonstrate an understanding of project management principles, techniques and standards.
Must demonstrate compliance with Company standards and expectations.
Strong interpersonal, written & communication skills displaying the ability to influence others without formal authority.
Strong analytical and effective negotiation skills required.
Good working knowledge of SAP required.
Good house-keeping skills required to ensure project documentation and files are maintained in line with Company procedures.
Ability to demonstrate flexibility and adapt to a dynamic, changing environment.
Self-motivated individual who possesses a strong commitment towards creating customer success.
Capable of independent decision making in a timely manner.
Strong commercial & contractual awareness including ability to identify deviations to agreed work scopes and subsequent preparation of Variation Orders.

JOB SCOPE:

Responsible for execution of assigned work within budget and delivery.
Works under minimal to moderate supervision. Uses own judgement to seek guidance from supervisor and/or colleagues where appropriate.
Employs existing procedures and guidelines, independent judgement, creativity and planning methodologies, where appropriate, to ensure that forecast sales and revenue targets are met.
Effective planning and management of all onshore and offshore operational related activities.

JOB RESPONSIBILITIES:

Review Cost, Time & resource (CTR) quotes required to meet customer demands
May prepare CTRs as requested by S & BD.
Receives Purchase Orders and verifies that they are compliant with the relevant TechnipFMC CTR or customer contracts.
Ensure purchase order requirements are transferred to TechnipFMC services Order and Sales order.
Identifies, develops and pursues opportunities with respective customer for new business to increase market share, sales and EBIT.
Drive execution of work as defined in the customer purchase order.
Facilitates the Operational Readiness Reviews according to the LWI which includes, equipment readiness, spares requirements, personnel, competency required and documentation.
Frequently visit customer to discuss current operations, forward planning, and Life of Field operations.
Organize call off with customer in sufficient time prior to operational need.
Review invoices, coordinate invoices to client and arrange discussion as required.
Prepares monthly reports and internal memos to communicate and outline opportunities, to take corrective actions to resolve issues before they become problems and to assist with forecasting.
Focuses on providing solutions that maximize value to customer whilst ensuring TechnipFMC’s commercial targets are met.
Provides input and assistance to other functional areas including Quality, Service and Safety in order to improve processes and customer success.
Demonstrates a commitment to Ethics and Company Culture.
Review internal processes to ensure work is performed to best industry practice and alignment across TechnipFMC business units.
Understand and comply with TechnipFMC HSE & Quality policies.
Visibly show commitment to HSE & Quality through participation in safety and quality initiatives.
Actively monitor their workplace on a regular basis to determine presence of hazards and take appropriate action to rectify any hazards found.
Ensure all training and operations are conducted to the highest standards of safety and in accordance with Company standards and procedures.
Report all incidents.

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