Technical Support Officer

Summary about this job

Detail information about job Technical Support Officer. Terms and conditions vacancy

• Fulltime Permanent position
• Use your engineering expertise in a testing and fault-finding role 
• Mile End location

About RAA:

RAA is one of South Australia’s most trusted and respected organisations and has a proud history of over 110 years servicing the South Australian community. We provide a wide range of services and facilities for more than 700,000 members and employ over 850 people within South Australia.

About the role:

As Technical Support Officer, you will be responsible for the provision of timely and effective technical support services to the Secure Services Business unit, including the provision of technical advice, problem identification & resolution, product evaluation and technical documentation.

You will have the opportunity to apply your technical expertise to fault-find and contribute to the research and development of medical and house monitoring devices.

Responsibilities:

• Responsible for researching and providing sound technical advice to all Secure Services Stakeholders on the range of equipment and supporting software platforms used by RAA Secure Services
• Provide technical support to Secure Services Trainers in the developing and delivering of their relevant training packages
• Provide ongoing support for technicians and contractors such as over the phone or on site as required
• Accurately maintain the Known Issues database for existing products and manage product technical records and documentation and project plans and outcomes
• Work closely with product development team to conduct research, evaluation and testing of new candidate product lines
• Contribute to process design for new product integration
• Explore opportunities for continuous improvement with existing product lines and plan and manage individual projects for new product R&D
• Liaise with suppliers and third parties where necessary to resolve technical questions

What you need:

• High level of technical and electrical knowledge 
• Understanding of the operation and configuration of simple IP Networks and Cloud technologies.
• Good technical understanding of how the Telco 3G/4G communication systems operate. 
• Experience in providing quality instruction and advice to employees and end users on Networking/Cloud technologies, Wireless and fixed line voice/data, Security Systems, Digital CCTV and Personal Monitoring Equipment.
• Experience in planning and managing multiple projects and tasks simultaneously.
• Experience analysing issues, researching solutions and delivering outcomes.

What we offer:

• Free RAA Premium Road Service & Home Security Monitoring
• Discounts on all RAA Products and Services
• Flexible Work Arrangements
• Ongoing Training & Development Opportunities & Study Support Program
• Onsite Massage, Wellbeing Facilities and Corporate Health Insurance Plan
• Annual Bonus Incentive
• On-site Café

How to apply:

Follow the prompts to submit both a cover letter and resume by 9am Thursday 26 July 2018. Applications can be addressed to Kristy Harker-Smith, Recruitment Specialist.

Have a question about your application, our process or what happens next? Check out our website for some of the most commonly asked questions about applying for a role at RAA.

Please note applicants received through agencies will not be considered.

RAA are committed to building a workplace that is diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in our employees and assists us to provide a better service to our members.