Field Engineer
JB Hi-Fi Solutions are now looking for a Field Engineer to join their Managed Services team in a full time capacity.
Summary about this job
Field Engineering
Company: JB Hi Fi Pty Ltd
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-4953-9893
Fax: +61-7-1319-4022
E-mail: n\a
Site: n\a
Detail information about job Field Engineer. Terms and conditions vacancy
- Field Based Position
- Attractive Staff Benefits & Discounts
- Fully Maintained Vehicle
About us
JB Hi-Fi Solutions is 100% owned and one of the fastest growing divisions of the JB Hi-Fi Group. We provide end-to-end technology solutions to thousands of private and public businesses across Australia and New Zealand, including an extensive range of commercial and retail products, professional advice, and ongoing maintenance services. As one of the oldest and largest single-source suppliers to organisations in Australasia, JB Hi-Fi Solutions supplies the latest retail and commercial computing devices, audio-visual equipment, IT hardware and software, network and infrastructure solutions, licensing, telecommunication networks, insurance replacement, rewards programmes, whitegoods and the associated strategic planning and Managed Services to meet evolving business needs.
About the position
An opportunity now exists for a Field Engineer to join JB Hi-Fi Solutions’ Professional Services division in a full time capacity. This role is primarily responsible for onsite service and support needs for JB Hi-Fi’s customers, in relation to all technology including: workstations, servers, printers, networks, and vendor specific hardware and software.
Key responsibilities include:
- Work through a daily on-site visitation schedule that has been established through the dispatch process
- Deliver exceptional technical support services to JB Hi-Fi Solutions clients
- Technical Support relating to Microsoft’s core business applications and operating systems
- Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Maintain a high level of consistent and accurate activity reporting for contracted support clients
- Maintain comprehensive technical documentation of customer's infrastructure
- Identify areas for improvement within customer environment
- Escalate service requests that require additional support
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix
- System documentation to include system reviews and recommendations
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages
- Document internal processes and procedures related to duties and responsibilities
About you
Our ideal candidate would possess a combination of the below experience and skills:
- 3+ years of technical field services or similar technical experience
- Degree/Certificate IV preferably in computer science or a related field
- ITIL v3 Foundation Certificate
- Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Cisco CCNA, or VMware VCP
- Exceptional written and oral communication skills with the ability to translate technical requirements and specifications into easily understood business concepts
- Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
- Self-motivated with the ability to work in a fast moving environment
How to apply
If you are interested in applying for this opportunity, please click 'Apply' and complete our online application form.