Customer Care Manager

Summary about this job

Detail information about job Customer Care Manager. Terms and conditions vacancy

• Unique career opportunity
• Sydney based

We are the MJH Group

The MJH Group is not just in the new home building industry, we are in the business of realising the dreams of Australian families.

From architecturally designed first homes to luxurious residences, from multi-residential project to investment properties, we have grown and evolved to offer a range of building services that cater to diverse needs, goals and budgets.

The MJH Group operate Eleven businesses including McDonald Jones Homes, Mojo Homes, Brighton Homes, MJH Multi Residential, McDonald Jones Spec Homes, Modeva, Wilson Homes, MyChoice Conveyancing, MyChoice Homes Loans and MyChoice Design Studio across NSW, the greater Canberra Region, QLD and Tasmania each providing a unique scope of services and produces for our customers.

A unique and exciting opportunity exists for an experienced and results driven Customer Care Manager to join our team based in Sydney. 

The Role

This role is primarily responsible for overseeing rectification work and the management of employees within this department within the Sydney region. You will also be responsible for ensuring that MJH Group WHS obligations, quality and standards are applied and maintained across this department, while also ensuring that services are conducted in accordance with company policy and procedures and Australian Building Codes, Practices and Regulations.

The Person

We are looking for someone with excellent communication skills, time management skills and a high attention to detail. The successful candidate will have a strong ability to direct and manage all department work functions as required, while supervising and monitoring all department staff in order to facilitate effective and efficient operations within the department. It is also important that you are able to prioritise effectively, be a confident leader who has a positive attitude and the ability to build relationships and treat internal and external customers and staff with sensitivity, empathy and integrity.

Essential Skills:

• Strong computer skills, including strong knowledge of Microsoft Office Suite.
• Minimum 5 years trade experience within the Construction Industry with a minimum of 3 years' experience in a supervisory role.
• Ability to create and maintain a positive, strong and effective working team environment by directing and managing all team members performance appropriately as required through providing clear communication and feedback and demonstrating and encouraging integrity in all work.
• Demonstrate proactive communication skills and innovative thinking with both employees and with clients to manage tasks and to prevent escalated issues while contributing to the provision of an exceptional customer service across the Service and Warranty department through effective planning and organisation.
• Flexibility to travel to various MJH Group job locations to meet with customers as required while acting as an advocate for the MJH Group representing the company in the highest possible light to all employees and internal/external customers.
• Strong analysis and problem solving skills with the ability to escalate client issues promptly as required in consultation with the Group Service and Warranty Manager and Construction and/or Project Delivery departments as necessary.
• Current and thorough knowledge in all aspects of construction process and OHS aspects of building and construction with onsite experience within the building industry.
• Ability to promote health and safety awareness within the Group.
• Ability to meet project milestones, goals and objectives in a timely manner while representing and speaking for the company and its work to those outside the organization in a clear, convincing and organized manner.
• Demonstrates a sound working knowledge of housing and the construction process while maintaining an understanding of relevant legislation, codes of practice and standards.

The Culture

We are passionate about what we do, and people have always been at the heart of our company, making us what we are today. Our values are something that we live by and are carried out in the way we treat each other, our customers and our work.  Excellence and achieving results is something we strive for every day, and we put in the extra mile whenever it is required, but we all have fun along the way. If you are a highly motivated and driven individual up for the challenge of working for an industry leader, you will fit right in.

How to apply

If you are enthusiastic and well organised and want to be part of this successful and growing team, please click on the “Apply” button below.