Customer Service Manager

Summary about this job

Detail information about job Customer Service Manager. Terms and conditions vacancy

• Work close to Home! Based in Rosehill
• Lead a well established, high performing team!
• Opportunity to make Your mark in a Leading Australian owned company!

Customer Service Manager

Monier is a leading manufacturer and supplier of roof tiles across Australia and New Zealand. We have operated for over 100 years and have a proud history and reputation in producing quality tiles and making homes beautiful.

The Opportunity

We have an exciting opportunity for a suitably experienced individual to join our Rosehill team as Customer Service Manager. Reporting to the General Manager NSW and managing a team of 9, this role is responsible for ensuring the Customer Service function delivers a quality service to internal and external stakeholders whilst driving opportunities to implement improvements that support business objectives.

In this role, your core responsibilities will include -

• Managing and supporting the team’s performance to ensure the function delivers in line with set KPIs.
• Drive and support the implementation of customer service digital platforms
• Building strong stakeholder relationships and explore innovative ways to improve the functions performance and gain efficiencies.
• Work closely with selection centres to ensure the team are equipped with relevant knowledge and support to deliver quality service to end consumer
• Developing and implementing a clear customer service vision and goals and aligning the team and all stakeholders
• Regular reporting on customer service activity and identify opportunities to close performance gaps or drive operational improvements.
• Provide strong coaching and leadership to the team to ensure optimum performance levels achieved and develop and implement a plan to cross skill and grow team member capabilities to support business goals.

To be successful in this role you will have –

• Previous Customer Service leadership experience
• Previous construction or building industry experience preferred but not essential
• Enjoy a role that combines both strategic elements with hands on responsibilities
• Strong leadership skills and the ability to engage and align a range of different stakeholders towards a common goal
• The ability to exercise good judgement in resolving customer service matters and seeing opportunities that could drive operational improvements
• Experience in understanding business results and determining appropriate action to improve outcomes/performance
• Excellent communication skills and the ability to motivate a team to deliver and achieve
  
  

What you'll get in return

This is a great opportunity for an established Customer Service Manager looking to make their mark in a reputable ASX listed Company. You will lead a close-knit team and help to foster a collaborative business culture whilst striving for continuous improvement.  You will be part of the broader CSR business and exposed to an organisation that encourages career progression and personal growth. You will also enjoy above minimum superannuation benefits of 12% as soon as you start.

How to apply

So the next step is up to you, be part of an organisation that is committed to driving innovation, to create growth for our customers, our business and for you. Do not miss out on your chance to work with our fantastic company!

CSR has a fantastic work environment and embraces full diversity. Don't miss out on this opportunity, apply online today with a cover letter and resume. 

For more information please see www.monier.com.au