Customer Service Manager

Summary about this job

Detail information about job Customer Service Manager . Terms and conditions vacancy

• Permanent Full Time Opportunity
• Market Leader in the Floor Covering Industry
• South East Location

An opportunity has arisen to join the team located in Dandenong South as a dedicated Customer Service Manager where you will lead a small team in delivering exceptional Customer Service through coaching and mentoring.

This position requires leading the team by example to provide the best customer service and ensure that all stakeholder needs are properly managed in order to achieve the best outcome.

The position requires acting as a liaison between the various departments in respect to the promotion, sampling and aftersales service of the products and reporting back to the National Business Manager

Client Details

Our client is a market leader in the floor covering industry in Australia where they manufacture, warehouse and distribute underlays.

With over 43 years experience in Australia, they are committed to continually improving their manufacturing process to help benefit the environment and provide customer service excellence.

Description

Responsibilities will include but not limited to:

• Lead and grow a small customer service team, leading by example and providing positive mentorship
• Process customer orders timely and effectively
• Pro-actively resolve any issues in a timely manner to minimise disruption to customers
• Develop and set a clear mission to achieve customer service excellence and develop strategies focused towards that mission
• Leadership and management of the customer service team including developing KPIs, and maintaining a customer focused cohesive team
• Develop, coach, and support your team to achieve quality and productivity targets and drive team engagement and morale
• Develop action plans and drive continuous improvement
• Developing and maintaining an innovative flexible and collaborative work environment to achieve the best customer outcomes
• Be responsible for change and development within the team
• Build excellent relationships with internal stakeholders and external customers
• Provide periodic reports to customers and internal stakeholders

Profile

The suitable candidate will possess the following skills:

• Ability to perform under pressure
• Between 3-5 years of experience as a customer service manager/supervisor where you have been hands-on as well as lead a small team to success
• Excellent verbal and written communications skills with the ability to build instant rapport with both internal and external customers
• Strong ability to multi-task
• Have a high level of attention to detail
• Excellent interpersonal skills to ensure effective management of the team
• Creative thinking to be able to come up with new ideas to improve customer service standards
• 4-5 years of experience in full-function ERP software, preferably Microsoft Dynamics AX or SAP
• Proficient computer skills especially Excel as you will be expected to provide specialised reports to both internal and external stakeholders
• Experience in a manufacturing and supply chain environment ideal, but not mandatory

Job Offer

Be a part of a reputable organisation that are committed to providing a fantastic and relaxed work culture. Working hours are Monday to Friday 9:00am - 5pm.

If you are a motivated individual who is looking for their next opportunity to develop their skills, please apply today with an updated copy of your CV and Cover Letter.

For a confidential discussion regarding this role, please contact Carla Calderone on 8541 3226.