Team Leader - Customer Care - $60K + super + Commission
Australian owned company operating successfully for 90 years is seeking an exp Team Leader for its Customer Care Team based in Homebush - $60K +S + B
Summary about this job
Supervisors/Team Leaders
Company: Rpb Consulting
Location: Sydney
Work type: Full Time
Salary: $60,000 base plus super and commission
Phone: +61-8-2786-7966
Fax: +61-2-3003-6816
E-mail: n\a
Site: n\a
Detail information about job Team Leader - Customer Care - $60K + super + Commission. Terms and conditions vacancy
- Newly created role - Make it your own!
- Leading Australian Icon
- Great commission structure
This Australian owned organisation who has been operating successfully for over 90 years is seeking an experienced Team Leader for its customer care team. Based in Homebush, this newly created role, will provide you with an amazing opportunity to show off your people skills & implement changes into the customer service team.
This company is an obvious leader in its field & is currently experiencing growth, hence the need for a strong Team Leader to mentor the team to the next level.
Your duties will include:
- Develop a performance and productivity focused culture based on a consultative sales and service approach
- Meet and exceed team enrolment, retention and operational targets
- Monitor and manage performance and budgets against targets and KPI’s
- Create individual goals, training and coaching plans for the development of Enrolment Consultants
- Provide daily, weekly and monthly reports to the leadership team
- Drive continuous improvements across the team
- Participate in regular productive meetings, training and coaching sessions with your team
- Assist with recruitment and training of new Consultants
- Recruit, mentor and develop a highly skilled, competitive and dynamic sales team
- Create and maintain a great culture by developing initiatives to engage and motivate your team
- Manage the day to day operations including rostering, timekeeping, recruitment and training
- Ensure consistent performance and quality of results
- Provide both positive and corrective coaching to your team
- Selling exceptional experiences to customers of the Contact Centre;
- Achieving agreed team performance targets;
- Leading effectively to support business objectives;
- Performing Operational tasks and activities to meet business requirements;
- Identifying and acting upon opportunities to improve process, sales and service, engaging team member's support and participation.
- Ad hoc duties as required
To be successful in this role you will have:
- Strong mentoring & experience leading a customer service team
- Proven experience in meeting and exceeding sales targets, KPIs and sales budgets
- Exceptional communicator with high-level verbal and written skills
- High levels of organizational skills
- Proven experience managing a high performing sales team 2+years desirable
- A positive, encouraging attitude
- The ability to pass on feedback in an effective & motivating manner
- A strong customer focus is essential
- Someone with a passion to drive & lead improvement
This is a fantastic role that pays well within a successful team. Hours are 9.30 – 5.30 & some Saturdays here & there. If you are passionate about mentoring and coaching along with providing exceptional customer service this role gives you both. As this role is newly created you will be able to expand the role as necessary and really let your skills shine.
Close to public transport and parking onsite. Immediate start for the right person, so hit the apply now button & let’s get the process started!