Collections Officer
We are looking for an enthusiastic team player who is passionate about customer service and driven to deliver in a high-performance environment.
Summary about this job
Collections
Company: Click Energy
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-5320-6015
Fax: +61-3-1202-5953
E-mail: n\a
Site: n\a
Detail information about job Collections Officer. Terms and conditions vacancy
Owned by amaysim, Click Energy is Australia's fastest growing gas and electricity retailer. We offer an agile, friendly and supportive culture along with the opportunities that occur within a growing, ambitious organisation.
We are looking for a customer focussed Collections Officer who is keen to work in a high performing Collections team and has excellent communication skills.
About the role
You will be a member of a small team working closely with our front and back of house teams on complex and challenging customer accounts including business accounts, raising service orders for disconnection, making outbound calls and liaising with our debt collection agencies. The Collections Officer takes escalated calls and works with our customers to resolve the situation using options within the credit delegation. You are a team player with a positive attitude and strong belief in our values of Teamwork, Integrity and Excellence.
What will your day will look like?
- Management of 'deemed contract' (occupier accounts) related disconnections and follow up.
- Daily reviews of all accounts that are identified for disconnection and ensuring compliance with the Retail Energy Code before the next action is taken.
- Raising service orders for disconnection of supply using the appropriate action type.
- Management of disconnected accounts and liaising with Billing for account closure / next action
- Liaising with / follow up with the Energy distributor, as required, to ensure disconnection is completed.
- Making outbound calls to customers, where appropriate, to resolve the account before raising disconnections.
- Handling calls from customers, negotiating an appropriate resolution including payments before raising a re-energisation.
- Referral and recall of accounts to Debt Collection agencies
- Contribute to the achievement of team and organisational objectives.
- Supporting the contact centre by taking overflow or escalated calls, as the case may be, and assisting with claims for wrongful disconnections and other customer complaints.
About you
- Experience in a contact centre preferably in collections/credit management.
- Excellent verbal and written communication skills.
- Demonstrated customer service skills.
- High level of attention to detail.
- Good listening skills and empathy
- Good time management and organisation skills.
- Numerate with a high degree of accuracy orientation.
- Prior experience in the energy sector is not essential but will be a bonus!
What's On Offer:
This is a full-time opportunity in our brand new, CBD offices. Our business is growing rapidly, therefore if you want to join a dynamic, fun and driven organisation who offers career enhancement and development opportunities, then submit your application today. Please include a COVER LETTER and RESUME for consideration.
Agency applications will not be accepted at this time and only shortlisted candidates will be contacted.