Customer Support roles (No sales) – Multiple roles
Are you great with technology and enjoy helping people? We need a number of new permanent full-time Customer Support Advisors to start in July!
Summary about this job
Customer Service - Call Centre
Company: Teleperformance Australia Pty Ltd
Location: Melbourne
Work type: Full Time
Salary: $45,000 - $54,999
Phone: +61-7-6851-7795
Fax: +61-2-7965-5361
E-mail: n\a
Site: n\a
Detail information about job Customer Support roles (No sales) – Multiple roles. Terms and conditions vacancy
- Resolve problems following our client's state of the art procedures & training
- Analyse problems with customers towards resolution, with NO sales requirements
- Effectively utilising empathy and listening skills to resolve problems
Located in our campus style operations centre in Burwood, Teleperformance Australia has a strong commitment to innovation, integrity, respect and professionalism.
Working for an iconic global technology brand who is experiencing high growth, our new customer support roles are providing great opportunities for people to build an exciting career.
We are seeking people who are able to demonstrate the following capabilities:
- Resolving customer service technology related issues
- Dedicated to improving customer satisfaction
- Outstanding communication skills, including excellent verbal and written English
- Analytical approach with a high attention to detail
- Advanced judgment, negotiation and problem-solving skills
- Identify opportunities for process improvement and develop solutions that target root causes
- Maintains a positive attitude through periods of change and is professional in all work situations
- And looking to develop their career into higher roles such as Team Leader, Trainer and Quality Assurance Analysts.
To be successful in this role, you will need to possess the required technical skills and experience:
- Use of computer based applications such as Address Book, Outlook, Calendar and Contacts
- Easily navigate common computer tasks, including opening and closing windows, navigation of the folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents
- Ability to change system settings via control panels or system preferences
- Ability to install and remove applications
- Knowledge of different media types used on computers and/or portable media players
- Experience in a technical support role would be highly regarded, but not essential.
You will be provided with an attractive hourly rate and exceptional world class training within a supportive team culture. With monthly activities/ events, employee discounts, career development opportunities & bright new office spaces, Teleperformance Australia provides a great place to work!
Please note that all successful candidates will need to be available to participate in a paid full-time three-week training program. Successful candidates will be required to complete an employment background and police check.
Aligned with our Diversity and Inclusion goals, Teleperformance Australia encourage all suitably skilled and experienced individuals from all backgrounds to apply.
Please note that Teleperformance is currently accepting any applications only from selected recruitment agencies.
To start your new career, please click 'APPLY' and complete the SEEK application form, along with providing a cover letter and current resume.