Customer Service
Work in a supportive team environment, with excellent pay rates and gain job satisfaction from helping the Elderly.
Summary about this job
Customer Service - Call Centre
Company: Astrum
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-4374-6751
Fax: +61-2-5409-9196
E-mail: n\a
Site: n\a
Detail information about job Customer Service. Terms and conditions vacancy
- Exciting Customer Service Opportunity in Aged Care
- Excellent Pay Rate/ Penalties 1.5 & DOUBLE time! 4/3 Roster!!
- Macquarie Park Location, Free On Site Parking
About the Company:
This unique and rewarding position would suit someone with exposure to the aged care industry, who can demonstrate a caring and patient phone manner. Take this opportunity to join a market leader in personal emergency response alarms. They are renowned for their customer service excellence, commitment to high standards of ethics and outstanding employee support.
About the role:
This position as an Emergency Response Operator will see you as the first contact point to customers, so it is paramount that you have the ability to remain calm and provide an effective service to our valued customers. You will be updating client information while handling the call, so fast and accurate data entry skills are essential. You will relay critical information to emergency services so they can provide assistance. This is a high volume call centre environment where you will also be liaising with family members, conducting equipment test calls and preparing relevant documentation/administration.
Location: Macquarie Park
Current shifts: 8am to 6pm and 10am to 8pm
The role is Monday to Sundays with a 4/3 roaster - 4 shifts per week of 10 hrs (including 30 minute break and 2 x 15 minute breaks)
Benefits of the role:
- Superb pay rate, 1.5 Saturdays / DOUBLE PAY Sundays/ Bank Hoilidays
- Excellent Training programme for New Starters
- No two calls are the same
- Interesting work, helping others
- Modern Offices/Facilities
- Great supportive team, great Managers and Trainers
- Enjoy coming to work!
What you need to have:
- High level of integrity and work/personal ethics
- Ability to prioritise and manage numerous tasks simultaneously
- Excellent listening skills, empathetic, caring and patient
- Strong attention to detail
- Proficient in using MS Office applications
- Fast and accurate data entry skills
- Demonstrate your teamwork and excellent communication skills (verbal and written)
- Work an 8 hour rotating roster between the hours of 5am to 8pm, including weekends and public holidays
- Own reliable transport
The assessment centre is on Friday 29th of June.
How to apply:
So if you are qualifed? Proud of the service you provide? And looking to make your next career move? DON'T WAIT, click "APPLY NOW"
Here at Astrum, we are dedicated to adding value through delivering a 'measurable difference'. We partner with organisations and applicants to provide a reputable, innovative, responsive and collaborative engagement to further enhance their human resource and recruitment function.
Please call Ail Cammell ASAP on 0458 769 448 to pre screen and ensure a place on the Assessment Centre. OR Submit your application for this unique opportunity by clicking the 'Apply' button below.