Customer Care Officer
A great opportunity for a customer service focused individual willing to go the extra mile!
Summary about this job
Customer Service - Call Centre
Company: Pack & Send
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-8819-4360
Fax: +61-8-9900-6209
E-mail: n\a
Site: n\a
Detail information about job Customer Care Officer. Terms and conditions vacancy
- Dynamic and high growth industry
- Respected brand offering Courier, Freight and eCommerce Logistics Services
- Diverse role working with a great team
- Dynamic and high growth industry
- Fun, friendly and collaborative team environment
- Ideally located next to the M5 Motorway, Moorebank Business Park
PACK & SEND is an innovative and progressive company celebrating our 25th anniversary marking a quarter of a century in business in 2018 and a prosperous future in the market. We are a respected brand and reputation with a national market footprint of 100 franchise retail service centres. We operate a franchise business model with multiple sales channels (retail and online) and have the systems, resources, network, technology and expertise to exploit the huge growth in the movement of goods.
We are seeking to appoint a talented and motivated Customer Service Officer to join our growing team. Operational hours are Mon-Fri 8:30am – 5:30pm.
Responsibilities include:
- Provide a high level of customer service comprising patience, empathy and adaptability
- Inspire our customers and grow loyalty in order to increase revenue
- Engaging customers through social media, review websites and live web chat
- Freight delivery investigations, tracking and follow-up
- Handling and resolving escalations, complaints and claims via phone and email
- Monitoring and processing all customer service related emails
- Assisting with sales enquires for eCommerce solutions
- Providing solutions and taking responsibility for the customer’s care
Applicants will have:
- Demonstrated experience in a customer service role
- Solid understanding of the Courier, Freight and Logistics industry (Very important!)
- Strong interpersonal skills with the ability to communicate effectively – written and verbal
- High level communication and relationship skills.
- Effective organisational skills, with the ability to prioritise and multi-task
- Excellent problem solving and negotiation skills
- High level of computer skills
- Time Management skills ensuring prompt response times are a priority
- A desire to ensure the customer experience exceeds expectations
If you would like to be part of our exciting future and you think you have what it takes to be successful in this role please apply now.
Note: Only Applicants who can demonstrate how they meet the job specification will be shortlisted.
Australian citizens and permanent residents only.