Customer Service Officer
Build your career in a National organisation in the CBD offering Flexibility and career development
Summary about this job
Customer Service - Call Centre
Company: Aston Carter
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-5994-4167
Fax: +61-2-1850-5731
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer. Terms and conditions vacancy
The Organisation
An exciting opportunity has just risen to join a leading and nationally recognised organisation that is ranked in their inner-city market. The company is seeking great talent to be the face of the company for national prospective buyers, educating them on their products and services. You will be working in a close-knit, social, hard-working and successful team and a Principle that wants to see you take your career places.
This organisation is located in the heart of CBD and is seeking an experienced Customer Service professional to provide end to end support to customers and the team.
The Opportunity
As a globally recognised organisation, this company offers excellent learning and ongoing development opportunities for its employees. If you are looking for an exciting step in your career and are available to start immediately, then look no further!
The Role
Your new role as a Client Services Officer will be to provide end-to-end customer service and general support to Customers, Stakeholders and Senior Executives in the business. You will also be the first point of contact for internal and external stakeholders.
Your responsibilities will include but not limited to:
- Answer all incoming calls and complete all inbound calls and provide representatives and staff with agreed levels of service
- Assist with new business processing and policy amendments
- Ensure all correspondence including policy documentation is in accordance with set Service Level Agreements
- Attend team meetings and contribute to team culture and team activities
- Prepare and present documentation to customers and follow up on service quotations
Experience and Skills Required
- Previous experience in providing end-to-end customer service role managing financial product enquiries
- Exceptional written and verbal communication skills with outstanding time-management and organisational skills with MS Office experience.
- Excellent attention to detail, positive attitude with the ability to provide high quality work in a fast-paced environment.
- Ability to multi-task, able to work autonomously and in a team with a proactive approach.
- Ability to work with management and executives at all levels of the business
For more information you can call Sali Goumar in our Greater Western Sydney office on (02) 8894 2712 quoting Job Reference 505977 or alternatively, apply here to register your interest.