APG & Co. | Customer Care Representative | Alexandria

Summary about this job

Detail information about job APG & Co. | Customer Care Representative | Alexandria. Terms and conditions vacancy

• Casual roster - 4 days per week
• Professional yet fun working environment
• Fashion brands Sportscraft, SABA and JAG

Located at our Head Office in Alexandria, APG & Co has over 1500 employees representing 3 iconic Australian fashion brands with stores across Australia and New Zealand. Known for its quality and craftsmanship, APG & Co sources the best fabrics from Europe and around the world.

The successful candidate will work within the Customer Care Team to ensure all calls and emails are answered and responded to in an appropriate and timely manner.

Duties may include:

• Action customer queries, via inbound calls and email
• Resolve customer complaints in partnership with key stakeholders
• Maintain VIP customer database
• Process of Customer returns and refunds
• Support our retail stores including unresolved in-store issues and conflict resolution
• Assist the Customer Care Supervisor as required

Skills & Experience

• Professional communication skills, written and verbal
• Computer literate, numerical aptitude, and willingness to learn new skills
• Passionate about customers and service delivery
• Previous customer service experience required
• Call Centre experience is highly desirable
• Flexibility to work a roster covering a 38hour work week

APG & Co Culture

The culture at APG & Co believes in one team, being passionate, clear and simple. We are creative & innovative. We are customer obsessed and we make it happen.

APG & Co Benefits

• Great product Discounts
• Sample sales
• Work-life balance
• Paid Parental Leave
• Career Development

If you are interested in this position, please apply. No agencies please