Customer Service Representative (Transport)
Big Post are seeking a vibrant and friendly Customer Service Representative to join our young and expanding Customer Service Team.
Summary about this job
Customer Service - Call Centre
Company: Big Post Pty Ltd
Location: Melbourne
Work type: Full Time
Salary: $40,000 - $50,000 (plus superannuation)
Phone: +61-2-6458-8356
Fax: +61-7-8790-1357
E-mail: n\a
Site: n\a
Detail information about job Customer Service Representative (Transport). Terms and conditions vacancy
- Full time, permanent position - immediate start
- Modern office, undercover parking and onsite gym
- Career progression opportunities in a fast-growing company
- Full time, permanent position - immediate start
- Modern office, undercover parking and onsite gym
- Career progression opportunities in a fast-growing company
- Excellent workplace culture
Who we are
Big Post is a road transport provider, specialising in the e-commerce sector. We have our own state of the art technology platform which connects business-to-business and business-to-customer, ensuring effective transport and delivery of goods to the buyer.
Since 2011, our dynamic sales team has facilitated exceptional business growth. Combined with our reputation for high quality customer service and competitive rates, we are an obvious choice for retailers seeking an advantage with their distribution services.
This is your chance to be involved in a young business on an aggressive growth trajectory!
The role
This hands-on role involves working in a Customer Service Team of six to ensure our customers receive a high level of service. The successful candidate will assist with the day-to-day operations of the Customer Service Team by performing the following duties:
- Answering inbound phone calls
- Resolving a variety of enquiries received by e-mail
- Monitoring and coordinating the movement of freight
- Liaising with contracted agents such as carriers and depots
- Providing quotes and arranging the collection goods
Applicants will need to be able to demonstrate:
- Very good literacy and numeracy skills
- Excellent communication and interpersonal skills
- A commitment to providing a high level of customer service
- A willingness to be hands on, with a "can do" attitude
- Time management skills (ability to prioritise)
- Reliability and punctuality
- Proficient Microsoft Office skills
Big Post are seeking someone with a friendly and ambitious personality who has at least two years' experience working in a customer contact centre or providing customer service in an office environment. Experience working within the transport industry will be an advantage but is not essential. Accepting applications from Australian citizens only. Please only apply if you match the above skills, experience and personality traits.
Opportunity
Supported by the Customer Service Team Leader and Customer Service Manager, you will be provided with all the necessary training and resources to settle into this role. You'll be challenged, supported and fostered within our business, enjoying every-day interactions with our teams in a truly modern environment. Career progression opportunities await the successful candidate in this fast-growing business.
Salary: $40,000 - $50,000 plus super (negotiable based on experience).