Customer Service & Sales Representative
Are you passionate about creating great customer experiences? An exciting opportunity for an outstanding customer focused individual to join our team.
Summary about this job
Customer Service - Customer Facing
Company: Europcar
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-2-5503-8576
Fax: +61-2-1144-6919
E-mail: n\a
Site: n\a
Detail information about job Customer Service & Sales Representative. Terms and conditions vacancy
Europcar Mobility Group is a world leader in the vehicle rental and new mobility markets. We deliver mobility solutions through an extensive network in 133 countries through corporate operations, franchisees and partnerships. Across Australia and New Zealand we have approximately 650 staff and more than 11,000 vehicles. At Europcar AU NZ, our company values are: Open Communication, Working Together, Feeling Valued and Customer Centric. Our employees are empowered to deliver the very best in customer service and to make decisions in the best interests of Europcar and our customers.
Europcar Australia is seeking a dedicated and proactive full time Customer Service and Sales Representative to join our Brisbane City team. Reporting to the Station Manager this role plays a critical part in ensuring excellent sales and customer service for our clients whilst being dedicated to the growing success of the Station. This role is designed for those outstanding candidates who are eager to excel and are driven to exceed expectations.
Some of the key responsibilities include:
- Opening and closing car rental contracts
- Making reservations and checking vehicles in and out as based on customer needs and in accordance with business excellence standards
- Processing of Rental Agreements, accident and damage reports
- Monitoring, tracking and organising fleet availability on a daily basis
- Good conflict resolutions skills
- Providing outstanding customer service to our valued customers
- Achieving sales and service targets
You will need to be flexible and available to work on a rotating shift roster.
To be considered for this role you will:
- Passion and energy to connect and engage with customers every day
- Have experience working towards and achieving sales and service targets
- Work well in a team environment, whilst helping others to learn
- Have excellent communication skills and professional telephone manner
- Ability to work well under pressure and think quickly on your feet
- Have experience in a customer facing or sales role
- Strong attention to detail, accuracy and ability to prioritize
- Must have a current open manual drivers licence
In return, the successful cand`idate will receive:
- Multiple staff discounts (including Accor hotel staff discounts after 12 months)
- Monthly sales and service incentive/bonus
- Employment with a company who invests in training their employees
- Supportive team environment
- Ongoing global career opportunities
The opportunities are endless, with an outstanding capacity for earnings. In addition, we offer our employees extensive training. If you are looking for a role that can match your ambitions, we want to hear from you.