National Customer Relations Officer
We have a new opportunity for a National Customer Relations Officer to join our National Services Support Team, working within our Head Office.
Summary about this job
Customer Service - Call Centre
Company: Tutt Bryant Group Limited
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-1634-3967
Fax: +61-7-4770-5876
E-mail: n\a
Site: n\a
Detail information about job National Customer Relations Officer. Terms and conditions vacancy
About our Company
Tutt Bryant Equipment is the largest multi franchised earthmoving equipment & crane Distributer Company across Australia. It is a part of the Tutt Bryant Group Limited that can be traced back to 1938, with its name long associated with quality, excellence and professionalism in the construction and heavy equipment industry. Today it is a diverse construction equipment sales and industrial hire service provider in Australia that conducts its operations nationally.
About the Role
We have a new opportunity for a National Customer Relations Officer to join our National Services Support Team, working within our Sydney-based Head Office. In this role you will use your computer literacy skills to maintain several manufactures web based sites to register new machines & administer the remote monitoring sites for potential alerts for servicing opportunities, product maintenance, technical issues & assist Customers in utilizing these sites potential. Using your strong communication and negotiation skills, you will provide Branch level support on identified remote monitoring issues, product campaign information and oil analysis alerts to teams within the regions that machines are working. You will be naturally customer centric and committed to maintaining and improving Customer satisfaction through Branch updates & Customer follow up as issues arise & are resolved.
Responsibilities
- Ensure new machines with Telemetric systems are registered upon sale & commissioning.
- Provide website support for machine monitoring, directly to customers & also to branches.
- Oversee safety detection systems (primarily assist customers with Geo Fence setups )
- Remote administer of fleet management systems and telematics devices.
- Coordinate early recognition of alerts and quick resolution of identified concerns.
- Assist branches with alerting product concerns on individual customer equipment.
- Distribute and report on manufacture field bulletins & campaigns
- Follow up new customers & conduct customer service survey.
- Other technologies supporting our customers' success
The role will need to stay abreast of developments in technology products and solutions, in a rapidly developing on site machine communications.
What You'll Need to Join Our Team
You will be motivated and team oriented. You'll also:
- Possess strong product knowledge and a desire to resolve product concerns.
- Be customer service focused.
- Have a solid understanding of Service and Warranty campaign policies and procedures.
- Be proficient in the use of MS Office including Outlook.
- Knowledge of Business Management software will be highly regarded.
- Have some understanding if what web based telematics is.
What We Offer
At Tutt Bryant Equipment you will have the opportunity to grow your skills and develop your potential.
We will provide you with the tools you need to enable your success as our National Customer Relations Officer including a mobile phone and laptop.
Additionally, Tutt Bryant Equipment offers a competitive remuneration and benefits package